I work in a care home that mainly caters for alcoholics with alcohol related problems, and some former drug addicts. I need to know if I may refuse a client my help if they are constantly abusive towards me. There are other staff who may see to their needs, apart from myself.

Answered by Sheila Scott

Dear J,

Thank you for your question.

This is of course a difficult one to answer.

You should discuss this with your Registered Manager and find a solution together.

A solution needs to be found that is acceptable to all parties and this cannot and should not be done by you arbitrarily deciding who you are prepared to provide care to.

If other people are prepared to work with the service users in question, then I am confident that a solution will be found.

Best wishes.

Sheila