Clinical Governance

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Clinical Governance

  • Supports your CQC Compliance under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) Regulations 2015
  • Policies & Procedures are fully customised to you as required by the CQC
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Clinical Governance Made Simple

Today, within general practice, there is an emphasis on Clinical Governance. The QCS management system integrates Clinical Governance, ensuring that this important philosophy is not overlooked.

All policies, procedures and forms included within the Clinical Governance section are based upon the eight key ‘pillars’ which underpin it. They are:

1. Staff Management.

The appropriate recruitment and management of staff

a) Good relationships with staff;
b) The right staff in the right place at the right time;
c) Under-performance addressed;
d) Well motivated and ensured of continuing education;
e) Good working conditions.

2. Public and Patient Involvement.

Public and Patient feedback used to improve services.

a) Patient feedback;
b) Good complaints monitoring and recording system;
c) Patient forum.

3. Risk Management.

Systems to understand, monitor and minimise risk to staff and patients.

a) Compliant with local protocols and rules;
b) Learning from mistakes and incidents;
c) Reporting systems for critical incidents and identifying risk;
d) Promoting responsible learning culture.

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4. Clinical Effectiveness.

“Performing the right treatment to the right person at the right time and in the right place”.

a) Evidence-based approach;
b) Ability to change procedures according to new evidence;
c) Compliant with outside guidelines (NICE);
d) Continuous learning culture.

5. Education and Training.

Appropriate support for staff to be competent.

a) Continued Professional Development for individuals;
b) Facilitating further education and professional exams;
c) Assessment to make sure further education is appropriate;
d) Regular Appraisals.

6. Information Management (and IT).

Make sure patient data is accurate, safe and up to date.

a) Good data collecting systems;
b) Confidentiality assured;
c) Feed into Audits.

7. Audit.

To monitor Clinical Practice.

a) To remedy deficiencies;
b) Reflective, personal learning;
c) Evidence of compliance;
d) Not “one off”, but audit loops.

The CQC have spread their idea of Clinical Governance across the Essential Standards, to develop an approach which marries together the CQC philosophy on providing excellent, safe healthcare with the general principles of Clinical Governance. Our General Practitioner Management System contains a whole range of policies and procedures within the clinical governance section which meet the necessary CQC criteria.

8. Clinical Governance Policies.

Examples of the types of policies you can expect to find within the Clinical Governance section of the QCS General Practitioner Management System, include: Risk Policies; Equipment Safety Policy; Premises Safety Policy; Infection Control and Decontamination Policy; PPE Policy; Practice Legionella Policy; General Health and Safety Policy; Radiography Policy; Confidentiality Policy; Prevention and Public Health; Diversity and Respect Policy; Patient Involvement Policy; Child Protection; Audit Policy; Evidence Based Treatment and Clinical Effectiveness Policy and many, many more.

The Clinical Governance section has been designed with the busy General Practitioner and Practice Manager in mind, so it is clear, concise and includes useful forms which can be utilised to judge compliance levels.

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  • Very helpful team

    A good quality of work in POLICIES Vanessa
  • It lives up to it's name

    The system is easy to negotiate, the added search button ensures you can find additional related policies and the link to KLOEs is a useful resource. The updated policy email ensures the user is able to keep themselves abreast of changes in policy and the influences of that change. Annie Talbot - Kare Plus Norwich
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    We are very impressed it is so easy to follow and very comprehensive we look forward to our updates on a regular basis would recommend to anyone. Janet edwards
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    The files are a great way of keeping your service up to date.The onine system is good for office staff and managers for quick refThe support for the QCS staff on the phone and email is second to none. Michael
  • Brilliant

    I can truley say using the QCS system has been very good, I can ensure that my company remains compliant with all reguatory requirment. I can get on with the most important thing which is delivering a Safe, Effective, Resposive Well-led and Caring serivice. QCS is absolutely brilliant ! Dawn

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Ask Sheila

Sheila Scott OBE from National Care Association (NCA)

Latest Question

Care Certificate, training and funding?

We are a new organisation in domiciliary care agency. I would like to clarify a few things.

  1. If carers apply for a job and they already have NVQ2 OR 3 do they still need to do the Care Certificate Standards recommended by CQC?
  2. If they are to do the Care Certificate Standards, then are they to complete this in 12 weeks or 12 months?
  3. Can you direct me to where I can register my carers to sit for NVQ2 or 3 funded by the government?
  4. I would like to enrol my trainee manager/team leaders to sit for Diploma in Health and Social Care level 5. Can you please tell me where I can get free funding?

Thank you Sheila for your support.

 Dear S, Thank you for your question. There is a great deal of useful information about training in Adult Social Care on the Skills for Care website http://www.skillsforcare.org.uk/ Experienced carers with an NVQ2 or...

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Updated: 24th March 2017

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