CQC Fundamental Standards

What Service Providers Need to Know

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CQC Fundamental Standards

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The fundamental standards are the standards by which the CQC stipulate that your care service must never fall below. Everybody has the right to expect care within these standards and they form part of the law. These are outlined below:

The fundamental standards in full

  • Person-centred care – Treatment that is tailored to the service user and meets their needs and preferences.
  • Dignity and respect – Making sure that service users have privacy when needed and wanted, are treated as equals, are given any support needed to help them remain independent and involved in the local community.
  • Consent – The service user (or anybody legally acting on their behalf) must give their consent before any care or treatment is given.
  • Safety – Service users must not receive unsafe care or treatment or be put at risk of any harm that could otherwise be avoided. Risks must be evaluated during any care or treatment pathway, making sure your staff have the qualifications, competence, skills and experience to keep clients safe.
  • Safeguarding from abuse – Service users are entitled to receive care without suffering any form of abuse or improper treatment. This includes neglect, degrading treatment, unnecessary or disproportionate restraint or inappropriate limits on freedom.
  • Food and drink – Anyone receiving care and treatment under your supervision must have enough to eat and drink to keep them in good health.
  • Premises and equipment – The premises and equipment used for your care service must be suitable, secure and looked after/used properly.
  • Complaints – Your care service must have a system in place so that you can handle and respond to client complaints, investigating any complaints thoroughly and taking action if problems are identified.
  • Good governance – You must have sufficient governance and systems in place to monitor the quality and safety of care and these must help the service improve and reduce any risks to health, safety and welfare for your service users.
  • Staffing – Qualified, competent and experienced staff must be in place, ensuring that fundamental standards are met. Staff must receive the support, training and supervision that they need to help them do their job.
  • Fit and proper staff – You must only employ those who can provide the care and treatment as appropriate to their role, with efficient recruitment procedures in place and relevant checks (e.g DBS, formerly CRB) implemented.
  • Duty of candour – You must be open and transparent with clients with regards to their care and treatment. Should something go wrong, you must tell service users what has happened, provide support and an apology.
  • Display of ratings – You must display your CQC rating in a place where stakeholders can see it, also including this information on your website (if you have one) and making the latest CQC report on your service available care users.

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Meeting the new national minimum standards

To meet the requirements of the above regulations, providers must first register with CQC under Section 10 of the Health and Social Care Act 2008 – on condition that you are of good character, are able to perform the tasks central to your role and that you have the necessary qualifications, competence, skills and experience.

By law, you are expected register with the Care Quality Commission and supply them with documents that confirm your suitability as a care manager. This can be daunting task for both new and established care providers, so at QCS we can guide you through this registration process, support the maintenance of your policies and procedures with regular updates and help you comply with the fundamental standards, central to your standing as a service professional.

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