CQC Fundamental Standards

What Service Providers Need to Know

Start FREE Trial No Credit Card Required Watch Video About Care Management System

CQC Fundamental Standards

  • Ease of use with QCS, who will guide you through compliance for your registered service
  • Save time on organising and updating your compliance documentation against the CQC's Fundamental Standards
  • Peace of mind that your compliance requirements are being met with the QCS management system
screen-new

The fundamental standards are the standards by which the CQC stipulate that your care service must never fall below. Everybody has the right to expect care within these standards and they form part of the law. These are outlined below:

The fundamental standards in full

  • Person-centred care – Treatment that is tailored to the service user and meets their needs and preferences.
  • Dignity and respect – Making sure that service users have privacy when needed and wanted, are treated as equals, are given any support needed to help them remain independent and involved in the local community.
  • Consent – The service user (or anybody legally acting on their behalf) must give their consent before any care or treatment is given.
  • Safety – Service users must not receive unsafe care or treatment or be put at risk of any harm that could otherwise be avoided. Risks must be evaluated during any care or treatment pathway, making sure your staff have the qualifications, competence, skills and experience to keep clients safe.
  • Safeguarding from abuse – Service users are entitled to receive care without suffering any form of abuse or improper treatment. This includes neglect, degrading treatment, unnecessary or disproportionate restraint or inappropriate limits on freedom.
  • Food and drink – Anyone receiving care and treatment under your supervision must have enough to eat and drink to keep them in good health.
  • Premises and equipment – The premises and equipment used for your care service must be suitable, secure and looked after/used properly.
  • Complaints – Your care service must have a system in place so that you can handle and respond to client complaints, investigating any complaints thoroughly and taking action if problems are identified.
  • Good governance – You must have sufficient governance and systems in place to monitor the quality and safety of care and these must help the service improve and reduce any risks to health, safety and welfare for your service users.
  • Staffing – Qualified, competent and experienced staff must be in place, ensuring that fundamental standards are met. Staff must receive the support, training and supervision that they need to help them do their job.
  • Fit and proper staff – You must only employ those who can provide the care and treatment as appropriate to their role, with efficient recruitment procedures in place and relevant checks (e.g DBS, formerly CRB) implemented.
  • Duty of candour – You must be open and transparent with clients with regards to their care and treatment. Should something go wrong, you must tell service users what has happened, provide support and an apology.
  • Display of ratings – You must display your CQC rating in a place where stakeholders can see it, also including this information on your website (if you have one) and making the latest CQC report on your service available care users.

Find out how we can assist with your CQC registration

Start FREE Trial No Credit Card Required

Meeting the new national minimum standards

To meet the requirements of the above regulations, providers must first register with CQC under Section 10 of the Health and Social Care Act 2008 – on condition that you are of good character, are able to perform the tasks central to your role and that you have the necessary qualifications, competence, skills and experience.

By law, you are expected register with the Care Quality Commission and supply them with documents that confirm your suitability as a care manager. This can be daunting task for both new and established care providers, so at QCS we can guide you through this registration process, support the maintenance of your policies and procedures with regular updates and help you comply with the fundamental standards, central to your standing as a service professional.

SCIE DAA NC

over 20,000

Care, Dental & Medical professionals
save time, stay compliant and
improve standards.

  • Very helpful team

    A good quality of work in POLICIES Vanessa
  • It lives up to it's name

    The system is easy to negotiate, the added search button ensures you can find additional related policies and the link to KLOEs is a useful resource. The updated policy email ensures the user is able to keep themselves abreast of changes in policy and the influences of that change. Annie Talbot - Kare Plus Norwich
  • QCS policies and procedures

    We are very impressed it is so easy to follow and very comprehensive we look forward to our updates on a regular basis would recommend to anyone. Janet edwards
  • A very user friendly system

    The files are a great way of keeping your service up to date. The onine system is good for office staff and managers for quick ref The support for the QCS staff on the phone and email is second to none. Michael
  • Brilliant

    I can truley say using the QCS system has been very good, I can ensure that my company remains compliant with all reguatory requirment. I can get on with the most important thing which is delivering a Safe, Effective, Resposive Well-led and Caring serivice. QCS is absolutely brilliant ! Dawn

Expert Insights

QCS Expert Insights, where you can find all the latest news stories and opinions about the Dental, GP and Care Industries

13th January 2017

Mental Capacity, Her Majesty the Queen, and the Regulator

Rachel Griffiths Mental Capacity and Human Rights Specialist

I never for a moment dreamed that this would happen, but I was awarded an MBE in the New Year...

12th January 2017

Managing Falls and Fractures

Tony Clarke Scottish Care Inspectorate Specialist

Preventing and managing falls: New guidance from the Care Inspectorate Falls and fractures are a major hazard for older people. Our ability...

12th January 2017

A change in attitude is required

Sylvie Silver Activities Specialist

How often do we hear comments like “Mum doesn’t do much these days but she is in her 80s”. I...

12th January 2017

What happens if you need help having children and have a learning disability?

My Life My Choice

A member of My Life My Choice talks about his experience of trying to find out if he and his...

Ask Sheila

Sheila Scott OBE from National Care Association (NCA)

Latest Question

Do I have to take verbal abuse 24/7?

Dear Sheila
I am a private live-in-carer and have to take quite a lot of verbal abuse from my woman who I take care of, like (I am a German) you are a Hitler!
I have been working for her nearly 2 years and now I found out that the family didn’t tell me in the beginning that their mum is suffering from depression. What can I do? Do I have to ignore it?
I am working 24/7, Sunday’s I have off 10 hours and 3 hours off on the other days. Can I ask for 1 day off in a week?
I hope you can answer my question.

    Thank you for your question,   Again we have asked our employment law experts Napthens for their comments and this is what they said:   "In relation to the issue of racism, I would...

Read full answer

Policy Updates

Updated: 16th January 2017

Confidentiality Policy and Procedure

Care Management Rights & Abuse Region: | Reference: CR33
Updated: 16th January 2017

Confidentiality Policy and Procedure

Care Management Rights & Abuse Region: | Reference: CR07
Updated: 16th January 2017

Confidentiality Policy and Procedure

Care Management Rights & Abuse Region: | Reference: WCR33
Updated: 16th January 2017

Confidentiality Policy and Procedure

Care Management Rights & Abuse Region: | Reference: WCR07

Partners with the UK's smartest companies

SCIE Access Skills DAA NC
Join over 20,000 users already using the QCS Management System!
Start Free Trial
Scroll for more Back to Top
FOR TODAY ONLY, we have extended the offer, Save £350 when you buy before 5PM
Find out more

Register here for your FREE TRIAL

  • Try our unique Management System, or any of our individual packs
  • PLUS! Gain FREE trial access to our Mock Inspection Toolkit
  • Over 2,300+ pages of easy to use guidance and 300+ policies & procedures

Simply fill out the form below and get full access for 24 hours to a QCS Management System of your choice.

Please leave this field empty.

Start FREE Trial Click here