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14th January 2015

Being Frank

Being FrankThere is a growing use of the term ‘duty of Candour’ in professional practise, especially in relation to healthcare. The recently published report by the Professional Standards Authority (PSA) is asking the GDC, and other regulators, to develop a consistent approach to candour. A joint statement released by the regulators emphasises the importance of candour for all professionals working with patients. It states that: “Every healthcare professional must be open and honest with patients when something goes wrong with their treatment or care which causes, or has the potential to cause, harm or distress.”

It also says: “Healthcare professionals must also be open and honest with their colleagues, employers and relevant organisations, and take part in reviews and investigations when requested.”

OK, so that’s a lot of words, to say what exactly? Well, the definition of Candour is - The quality of being open, honest and frank.

In the moment!

Sometimes, things go wrong! We don’t have perfect days every day. When they do, we have to be honest about it and inform patients of the issue, what the outcome might be and how we might rectify the problem. This might mean referring the patient outside the practice for specialist treatment. In the moment, we can’t be secretive about problems, you might well think you’ve got away with it without someone noticing. At the time of happening, we have to say something rather than keep quiet, and the sentence usually starts with ‘Sorry’!

It might be someone else’s clinical skills, or honesty, which is in question. It’s best to take the bull by the horns, as the saying goes, and raise the issue before it is too late. This is not an easy thing to do, but keeping quiet makes you complicit when it comes to the meaning of ‘candour’.

Frankness and the GDC – our responsibilities

It is about being transparent in all dealings with patients and colleagues, but really goes a step further because direct action is called for if you have concerns about your own treatment – if something is going wrong, or about colleagues – if you think harm might be taking place. The GDC’s own ethical guidance, ‘Standards for the Dental Team’, makes very clear the responsibility registrants have when working and communicating with patients. There are three sections in which guidance relates to candour -

  • Principle Two: Communicate effectively with patients.
  • Principle Five: Have a clear and effective complaints procedure.
  • Principle Six: Work with colleagues in a way that is in patients’ best interests.

The GDC will be issuing its own supplementary guidance on “the duty of candour”. However, the GDC’s Chief Executive and Registrar, Evlynne Gilvarry, said:

“Openness and honesty is vital to ensuring a successful relationship between dental professionals and their patients. GDC guidance already very clearly sets out what’s expected of dental professionals, but we will be working to strengthen this through new guidance.”

Dr John Shapter – QCS Expert Dental Contributor


Topics: Dentists

Sarah Riley

Senior Customer Care Executive

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