Quality Assurance

  • Simple to use online interface for all quality assurance activity
  • Online customisation lets you change fields that are customised to your care service
  • Provides compliance for QA under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014

Quality Assurance (QA) is one of the foundations of delivering high quality healthcare services. Included is the QCS Mock Inspection Toolkit, which is a unique innovation that supports the QCS approach of fully integrating Quality Assurance within General Medical Practice.

Benefits of Quality Assurance Management with QCS

  • Dashboard

    Navigate your policies, procedures, compliance tools and more. Everything you need for compliance is located on your dashboard.

  • System Details

    Customising your system is quick and easy, just fill out your System Details section, and we’ll customise the policies for you!

  • Search Function

    It’s easy to find the policy you’re looking for using our Find a Document Box

  • Policy Centre

    Our Policy Centre houses all the policies and procedures included in your Quality Assurance Pack.

  • Custom Upload

    Our Custom Upload tool allows you to add your own documents to your system. This gives you the convenience of storing all your compliance documents in one place that your staff can access from any computer with internet access.

  • Manage Staff

    You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.

Policies and procedures included in Quality Assurance package

Simply choose the category:

  • GAB02 - Business Continuity Policy and Procedure

    GAB00 - Statement of Purpose

    GAC01 - Access to Information Policy and Procedure

    GAC03 - Communication Policy and Procedure

    GAC11 - Record Keeping Policy and Procedure

  • GHS07 - Health and Safety Training Policy and Procedure

  • GQG01 - Medical Care Communication and Information Policy and Procedure

    GQA01 - Administration Management Protocol Policy and Procedure

    GQA03 - Document Publication Policy and Procedure

    GQA04 - Document Version Control Policy and Procedure

    GQA02 - Administration Audit and Action Plan

    GQH01 - General Management Protocol Policy and Procedure

    GQH02 - Fair Access, Diversity and Inclusion Policy and Procedure

    GQH04 - Personnel Audit Protocol

    GQH06 - Staff Retention Policy and Procedure

    GQQ02 - Auditing Policy and Procedure

    GQQ01 - Action Planning Policy and Procedure

    GQQ03 - Complaints, Suggestions and Compliments Policy and Procedure

    GQQ04 - Managment and Prevention of Violence at Work Policy and Procedure

    GQQ05 - Management Meetings Policy and Procedure

    GQQ06 - Monitoring and Checking Policy and Procedure

    GQQ07 - Quality Assurance Policy and Procedure

    GQQ08 - Quality Circle Policy and Procedure

    GQQ14 - Impact Assessment of Policy Implementation Policy and Procedure

  • GCP02 - Confidentiality Policy and Procedure

    GCP03 - Staff Induction Policy and Procedure

    GCP04 - Information Governance Policy and Procedure

    GCP07 - Diversity, Respect and Fair Access Policy and Procedure

    GCP08 - Patient Involvement Policy and Procedure

    GCP09 - Audit Policy and Procedure

    GCP10 - Evidence Based Policy and Procedure

    GCP11 - Medicines Policy and Procedure

    GCP12 - Staff Requirements and Involvement Policy and Procedure

    GCP01 - Consultation and Treatment or Care Pathways Policy and Procedure

    GCH01 - General Health and Safety Policy and Procedure

    GCR02 - Risk Management Policy and Procedure

    GCR01 - Risk Policy and Procedure

    GCR03 - Consent Policy and Procedure

    GCR04 - Referral Policy and Procedure

    GCR05 - Safeguarding Policy and Procedure

    GCR06 - Complaints Policy and Procedure

  • FSGC1 - Patients and Their Families Survey - Caring

    FSGC2 - Staff and Other Health Professionals Survey - Caring

    FSGE1 - Patients and Their Families Survey - Effective

    FSGE2 - Staff and Other Health Professionals Survey - Effective

    FSGR1 - Patients and Their Families Survey - Responsive

    FSGR2 - Staff and Other Health Professionals Survey - Responsive

    FSGS1 - Patients and Their Families Survey - Safe

    FSGS2 - Staff and Other Health Professionals Survey - Safe

    FSGW1 - Patients and Their Families Survey - Well-led

    FSGW2 - Staff and Other Health Professionals Survey - Well-led

    FSG00 - Stakeholder Surveys Policy and Procedure

Benefits of Quality Assurance Management with QCS

  1. Simple to use

    online interface for all quality assurance activity

  2. Fully comprehensive approach

    Up to 200 pages with 48+ easy to follow QA policies and procedures, available in Word and PDF

  3. Upload your own

    documents to supplement the system for an even more comprehensive and personalised QA compliance tool

  4. Easy upgrade path

    from the Quality Assurance Module to the Full Management System

  5. Includes policies supporting management responsibilities

    and Audit Tools for corporate and clinical governance. Management meetings Policies and Procedures

  6. Online customisation

    lets you change fields that are customised to your care service

  7. Weekly update email

    System compliant or not, number of updated & unread documents, recent staff logins PLUS text messages for urgent updates

  8. Ring bound printed manuals

    for operational usage updated in line with any changes to QA requirements every month

  9. Provides compliance

    for QA under The Health and Social Care Act 2008

  10. Supports QA

    Meets the CQC Definition of Quality Assurance for on-going compliance

  11. Fully customised paperwork

    As required by the CQC documents are specific to your organisation and not generic

  12. Peace of mind

    Know you are compliant and that we keep you up to date


How long would it take you to create and update over 200 pages of quality assurance guidance?

The QCS GP Quality Assurance Module contains policies and procedures for areas of practice which support the delivery of high quality medical services. This module covers Quality Assurance of Communications, Administration, Human Resources, Patient Involvement, Clinical Governance and elements of Risk Management. The module helps you to achieve a high standard of practice management and assure the high quality care that patients expect. This module also contains tools to measure and audit the quality of care and assess many aspects of Corporate, Human and Clinical Governance in line with CQC standards.

It’s a fact that every medical practice will be periodically inspected by the regulator. However, there’s no cause for concern. The QCS GP Quality Assurance Module provides the confidence that comes from thorough preparation. The aim of the Mock Inspection Toolkit is to identify any shortcomings in the services that your practice provides. As with all quality assurance evaluations, it is essential to be unbiased in your assessment and work through the process in full. The Registered Manager should complete Mock Inspections on a regular basis to track progress and identify where improvements may be required. The practical workbooks and suggestions in the QCS Mock Inspection Toolkit enable you to run through practice inspections, gauge your performance level and set yourself goals for improvement.

The QCS GP Quality Assurance Module helps you meet regulatory requirements, prevent CQC interventions and provide the high quality medical care appreciated by patients.

Case Studies

Many of our clients choose to go ‘on the record’, telling the story of why they selected QCS to solve their problems and how it has helped them to take control of compliance.

  • Excellence professional service which gives peace of mind in an ever changing care setting.

    We have found that the quality of the service that QCS supply is second to none. Their staff are helpful and offer advice in a professional manner. The policy updates work effectively and enable us, as a company, to manage our care delivery more effectively. Richard smith
  • QCS is an up to date complete package

    Just recently bought this system and don't know how we managed before. Its great, you get what you pay for. Would highly recommend to everybody. Karen Jefferson. HCH
  • excellent

    This is my second year with QCS and as im still anew company it is nice to know that they update and send out the new policy's and procedures promptly,very kind helpful people and i wouldnt look anywhere eles,i see that my company and QCS will have a very long lasting relationship for many years to come,as without the help of QCS with keeping upto date on p&p's i dont think i would manage it. So abig thankyou for making my company run as successfuly as it does :) Sarah Mercy sarah mercy

Pricing Great Discounts available for Groups and Multiple locations – Call us to find out more

Standard Plan Full Payment (+VAT) Premium Compliance Plan 12 simple monthly payments including VAT
£350 £40

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