Robust management system for supported living that reduces risks while normalising living
The QCS system is a complete solution for ensuring providers of supported living services are able to meet the CQC’s compliance obligations. Beyond merely meeting the needs of service users, QCS locks in the objective of normalising living.
Supported living is a continual round the clock undertaking. Management contact time is generally only possible for 10-15% of this. The QCS Supported Living Management System provides the ability for management oversight of the supported living service over the entirety of the 168 hour week.
The system contains guidelines for care and support practice, written by experts and kept up to date. All policies and procedures are available 24/7 and the system’s excellent record keeping formats promote full awareness of compliance accountability requirements.
The system contents are distributed using online and printed resources and the contents available at any given time are always up to date. This approach supports staff training and improves general communications. Key documents within the supported living management system include care plans; service user and staff handbooks and forms for risk assessments and managing health and safety and medications.
The QCS Supported Living Management System adopts service user life history as the basis for designing support care plans. It also promotes a person centred, supportive and empowering culture and enshrines a focus on protecting service user by supporting an organisation-wide culture of eliminating mistreatment.