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CQC Inspections & How to Achieve Outstanding

October 16, 2015
Communication – On the day of the inspection At a conference last week I was fortunate to listen to a presentation from a couple of CQC inspectors who had come…
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Are CQC Inspections Getting Tougher?

September 28, 2015
Almost a third of recent inspections ‘Requires improvement’ I’ve been looking at some recent CQC reports and it seems that the CQC inspection teams aren’t pulling any punches when it…
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Meetings for meetings’ sake?

August 22, 2015
We know that the CQC want to see evidence of communication and minutes of meetings in particular but who decides on the type of meetings, who should be present, and…
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Do your staff feel comfortable enough to “blow the whistle”?

August 19, 2015
The allegations surrounding the Kids Company charity, which closed recently, acts as a timely reminder about the importance of having robust whistle-blowing procedures in place and acting on complaints when…
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When leadership is weak and management is strong

August 18, 2015
Dentists buying a new practice are full of ideas and are excited by the prospect of making their new acquisition an example of dental excellence. In most cases the production…
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CQC inspections: falling down on the stairs

August 6, 2015
A provider I know has had the inspectors in, and they are definitely not happy bunnies. You see, there have been issues about the safety of the staircase in one…
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Mental health services: Getting help, right now

July 26, 2015
A new survey from the Care Quality Commission (CQC) called ‘Right here, right now’ has revealed an unhelpful response from some health professionals when dealing with people in a mental…
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From DoLS to providing Protective Care

July 20, 2015
The journey to get to where we are on the operation of the Deprivation of Liberty Safeguards (or DoLS) is a long and tortuous one. New proposals released by the…
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