Archive

It is increasingly clear that quality management is at its best when the whole team is engaged and understands how their individual role contributes to the overall quality of patient…

If following the introduction of the Friends and Family Test in April 2015, your practice is one of the many who have been delighted to find how highly their patients…

Is your practice a ‘Good Citizen’? Do your practice policies take into account the principles of sustainable or green business, by minimising any negative impact the global or local environment, and…

Since the first reports from CQC inspectors presented an overview of the dental profession compliance, themed areas of good practice have been recognised as being in need of improvement. One…

Dentists buying a new practice are full of ideas and are excited by the prospect of making their new acquisition an example of dental excellence. In most cases the production…

The extended range of permitted duties for dental nurses provides exciting opportunities as well as challenges for practices and individuals.  Some well lead practices have embraced these opportunities and have…

Do you train your cleaner(s) to observe your practice’s policy for domestic cleaning? I was in a practice recently and the practice manager showed me her recently implemented domestic cleaning…

It’s now official, healthcare services are consumer-led in terms of demand for the ‘service’ element.  I’m a stakeholder in the provision of dental services on several angles: I’m a practitioner,…