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Whistleblowing – ‘But, why does it have to be me?’

October 16, 2015
In my experience, the statement ‘But, why does it have to be me?’ –  is the most frequently asked question by those considering formally raising a concern about a fellow…
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Implementing your Quality Care Policies and Procedures

October 10, 2015
Over the past three years the continuously changing nature of care quality compliance has become clearer to Registered Providers and Managers across the UK. At first many thought that to…
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Five good reasons to run a Quality Circle Programme in your practice

September 11, 2015
It is increasingly clear that quality management is at its best when the whole team is engaged and understands how their individual role contributes to the overall quality of patient…
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Friends and Family Test (FFT) for your dental team

September 3, 2015
If following the introduction of the Friends and Family Test in April 2015, your practice is one of the many who have been delighted to find how highly their patients…
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Sustainable dentistry – A win-win approach

August 30, 2015
Is your practice a ‘Good Citizen’? Do your practice policies take into account the principles of sustainable or green business, by minimising any negative impact the global or local environment, and…
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Could your practice improve its staff support measures?

August 21, 2015
Since the first reports from CQC inspectors presented an overview of the dental profession compliance, themed areas of good practice have been recognised as being in need of improvement. One…
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When leadership is weak and management is strong

August 18, 2015
Dentists buying a new practice are full of ideas and are excited by the prospect of making their new acquisition an example of dental excellence. In most cases the production…
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Could you be overlooking an important resource?

August 12, 2015
The extended range of permitted duties for dental nurses provides exciting opportunities as well as challenges for practices and individuals.  Some well lead practices have embraced these opportunities and have…
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