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Keep an eye on Retention Rates…
November 1, 2013
The cost of recruitment is expensive. Our staff turnover rate this year has been 10%, which is higher than it’s ever been before. The bottom line is the job is…
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Wanted: a Knit-yourself-a-Carer kit
October 18, 2013
The pressure to pick up new referrals of Homecare packages this week has been exceptionally great. The demand for our service at this time of year is completely unprecedented and…
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Carer of the Year Awards
October 11, 2013
I always look forward to December. Not just because of Christmas though. I wrote last week about how my home care company post out our annual quality surveys along with…
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Shout about Service User Satisfaction
October 4, 2013
Yes, it’s that time of year again when I start to send out my Quality Audit forms to all my service users. For those of you who read my article…
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Planning responsibly for the Festive season
September 27, 2013
In my last couple of blogs I have discussed Winter Pressure Planning and recruitment. What interests me though is how Homecare Providers plan for the busy Christmas and New Year…
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Wanted: Crystal Ball for Recruitment
September 20, 2013
My blog last week was about recruitment of staff in order to meet the rising demand for Homecare during winter time. I somehow managed to make recruitment sound easy and…
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Technology Nightmares!
September 6, 2013
This past month has been one issue after another with our IT systems. The stress and anxiety this has caused myself and my colleagues has been extraordinary. Our IT problems…
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The Scandal of 15 Minute Homecare Visits
August 30, 2013
UNISON have recently been raising awareness about the scandal of 15 minute Homecare visits. Following a Freedom of Information request, it was disclosed to Unison that 73% of councils are…
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