Policies and Procedures for Care & Nursing Homes

Welsh Social Care Management System

  • Supports CSSIW Registration – Get over the first hurdle of The Care Standards Act 2000
  • Saves Time — How long would it take you to create and update 1900+ pages of guidance?
  • Our documents are fully customised to you as required by the CSSIW

The QCS Welsh Social Care Management System has been designed to meet the compliance requirements of adult social care organisations in an ever-changing regulatory landscape led by the Care and Social Services Inspectorate Wales (CSSIW).

  • Dashboard

    Navigate your policies, procedures, compliance tools and more. Everything you need for compliance is located on your dashboard.

  • System Details

    Customising your system is quick and easy, just fill out your System Details section, and we’ll customise the policies for you!

  • Search Function

    It’s easy to find the policy you’re looking for using our Find a Document Box

  • Policy Centre

    Our Policy Centre houses all of your policies and procedures. Health and Safety, Human Resources, Quality Assurance, Care Management, Quality Assurance and more, you’ll find everything you need here.

  • Custom Upload

    Our Custom Upload tool allows you to add your own documents to your system. This gives you the convenience of storing all your compliance documents in one place that your staff can access from any computer with internet access.

  • Manage Staff

    You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.

  • Access Right

    Grant permission for a user to access documentation or restrict access to content for certain members of staff.

Policies and procedures included in Welsh Social Care Management System package

Simply choose the category:

  • WAB01 - Archiving, Disposal and Storing of Records Policy and Procedure

    WAB02 - Business Continuity Policy and Procedure

    WAB03 - Business Expense Policy and Procedure

    WAB04 - Business Gifts Policy and Procedure

    WAB05 - Business Plan

    WAB07 - Computer, Email and Internet Usage Policy and Procedure

    WAB08 - Financial Administration Policy and Procedure

    WAB09 - Policy Management and Usage Policy and Procedure

    WAB10 - Record Keeping Policy and Procedure

    WAB11 - Service User Register

    WAB12 - Service Users Administration File Policy and Procedure

    WAB14 - Stock Control Policy and Procedure

    WAB15 - Tender Information Policy and Procedure

    WAB18 - Anti-Bribery Policy and Procedure

    WAB24 - Adverse Weather Policy and Procedure

    WAB25 - Vehicle Insurance Policy and Procedure

    WAB26 - Social Networking Policy and Procedure

    WAB06 - Business Plan

    WAB13 - Staff Supply Agreement

    WAB16 - Register of Other Interests

    WAB17 - Service Users Administration File Policy and Procedure

    WAB19 - Record Keeping Policy and Procedure

    WAB27 - Adverse Weather Conditions Policy and Procedure

    SAB18 - Anti-Bribery Policy and Procedure

    WAC01 - Access to Information Policy and Procedure

    WAC02 - Administration Communication and Action

    WAC03 - Communication Policy and Procedure

    WAC05 - Covering Letter - Handbook Issue and Key Worker

    WAC06 - Daily Communication Meetings Policy and Procedure

    WAC07 - Emergency Communication Policy and Procedure

    WAC08 - Information Pack Policy and Procedure

    WAC10 - Monitoring of Business Communications Policy and Procedure

    WAC11 - Registration Authority Notification Policy and Procedure

    WAC12 - Monitoring of Business Performance Policy and Procedure

    WAC13 - Suggested Letter to Families pre-RDB Accreditation - New Clients

    WAC17 - Data Security Breach Policy and Procedure

    WAC18 - Business Mobile Phone Use Policy and Procedure

    WAC16 - Registration Authority Notification Policy and Procedure

    WAC04 - Communication Policy and Procedure

    WAC09 - Information Pack Policy and Procedure

    WAC14 - Monitoring of Business Performance Policy and Procedure

    WAC15 - Covering Letter - Handbook Issue and Key Worker

    WAC19 - Business Mobile Phone Use Policy and Procedure

    WAF01 - Banking Record

    WAF02 - Purchasing Policy and Procedure

    WAF03 - Receipt of Delivered Goods Policy and Procedure

    WAF04 - Statement of Account Policy and Procedure

    WAF05 - Services User's Finance Policy and Procedure

    WAF06 - Purchasing Policy and Procedure

    WAF07 - Service User's Finances Policy and Procedure

    WAF08 - Receipt of Delivered Goods Policy and Procedure

    WAR01 - Child Protection Policy and Procedure

    WAR03 - Home Closure Policy and Procedure

    WAR04 - Missing Client Policy and Procedure

    WAR05 - Photographs Policy and Procedure

    WAR06 - Refusal to Hold Records Policy and Procedure

    WAR07 - Smoking Policy and Procedure

    WAR08 - Service User Contract

    WAR13 - Service User's Daycare Contract

    WAR14 - Service User Guide

    WAR17 - Service User's Handbook

    WAR21 - Statement of Purpose

    WAR25 - Visitors Policy and Procedure

    WAR26 - Volunteers Policy and Procedure

    WAR27 - Witnessing of Documents Policy and Procedure

    WAR30 - Hate Crime Policy and Procedure

    WAR32 - Pets Policy and Procedure

    WAR33 - Termination of Service User's Residency Contract Policy and Procedure

    WAR36 - Consumption of Alcohol Policy and Procedure

    WAR37 - Contract Cancellation Terms Policy and Procedure

    WAR10 - Service User Contract

    WAR16 - Service User Guide

    WAR19 - Service Users' Handbook

    WAR23 - Statement of Purpose

    WAR29 - Smoking Policy and Procedure

    WAR34 - Termination of Service User's Service Contract Policy and Procedure

    WAR35 - Missing Client Policy and Procedure

    WAR02 - HMO Regulations Policy and Procedure

    WAR11 - Service User Contract

    WAR12 - Service User Guide

    WAR20 - Service Users Handbook

    WAR17 - Welsh - Translated - Service User Handbook

    WAR24 - Statement of Purpose

  • WCA13 - Pre-Admission and Admission Policy and Procedure

    WCA11 - Pre-Admission and Care Planning Pack

    WCA17 - Hospital Discharge Policy and Procedure

    WCA04 - Admission Pack A - Pre-Admission

    WCA09 - Admission Pack B - Admission and Care Planning

    WCA03 - Personal Planning Pack A - Service Commencement

    WCA08 - Service Start Pack B - Personal Plan

    WCA05 - Support Planning Pack A - Service Commencement

    WCA10 - Service Start Pack B - Support Plan

    WCP01 - Care and Daily Living Policy and Procedure

    WCP02 - Discharge Pack

    WCP04 - Personal Emergency Evacuation Plan (PEEP) Policy and Procedure

    WCP05 - Challenging Behaviour Policy and Procedure

    WCP06 - Rehabilitation Policy and Procedure

    WCP07 - Resuscitation Policy and Procedure

    WCP08 - Review Assessment Policy and Procedure

    WCP09 - Review of Care/Support Policy and Procedure

    WCP10 - Service User Care Planning Notes

    WCP11 - Service User Care Planning Policy and Procedure

    WCP13 - Supporting Safe Travel and Mobility Policy and Procedure

    WCP14 - Specialist Needs Policy and Procedure

    WCP15 - Weekly Continence Review

    WCP16 - Wound Care Management Policy and Procedure

    WCP22 - Cooperating with Other Providers Policy and Procedure

    WCP23 - Bristol Stool Scale Recording Policy and Procedure

    WCP19 - Service User Care Planning Notes

    WCP03 - Health Action Plan Policy and Procedure

    WCP20 - Service User Care Planning Policy and Procedure

    WCP21 - Continuity of Care Policy and Procedure

  • WCC01 - Supporting Independence in Personal Care Policy and Procedure

    WCC02 - Blood Spillage Policy and Procedure

    WCC04 - Changes in Health State Policy and Procedure

    WCC05 - Clinical Procedures Policy and Procedure

    WCC07 - Clinical Waste Disposal Policy and Procedure

    WCC08 - Promoting Independence with Continence Policy and Procedure

    WCC09 - Daily Communication Meetings Policy and Procedure

    WCC10 - De-escalation Policy and Procedure

    WCC11 - Diabetes Policy and Procedure

    WCC12 - Feeding Policy and Procedure

    WCC13 - Fluid Intake Output and Positioning Chart

    WCC14 - Food and Nutrition Policy and Procedure

    WCC15 - The Geriatric Depression Scale

    WCC16 - GP and Visiting Professionals Policy and Procedure

    WCC18 - Infection Control Policy and Procedure

    WCC19 - Intermediate Care Policy and Procedure

    WCC20 - Medical Emergency Policy and Procedure

    WCC21 - Mobility Policy and Procedure

    WCC22 - Moving and Handling Policy and Procedure

    WCC23 - Sharps and Needlestick Policy and Procedure

    WCC24 - Nutrition Policy and Procedure

    WCC25 - Oxygen Use Policy and Procedure

    WCC26 - Pain Management Policy and Procedure

    WCC27 - PEG Policy and Procedure

    WCC28 - Supporting Independence with Shopping Policy and Procedure

    WCC29 - Position and Turns Chart

    WCC30 - Pressure Sore Management Policy and Procedure

    WCC31 - Service Users with Communication Difficulties Policy and Procedure

    WCC35 - Falls Management Policy and Procedure

    WCC40 - Dementia Policy and Procedure

    WCC50 - Care Forms: Care Plan Review

    WCC51 - Care Forms: Daily Report

    WCC52 - Care Forms: Life History

    WCC53 - Care Forms: Monthly Observations

    WCC54 - Care Forms: Monthly Weight Audit Jan - June

    WCC55 - Care Forms: Monthly Weight Audit July - December

    WCC56 - Care Forms: Moving and Handling Assessment

    WCC57 - Care Forms: Nursing Assessment

    WCC58 - Care Forms: Risk Assessment Review

    WCC59 - Care Forms: Service Review

    WCC47 - Quarantine and Barrier Nursing Policy and Procedure

    WCC46 - Depression Policy and Procedure

    WCC60 - Anxiety Policy and Procedure

    WCC62 - Grief and Loss Policy and Procedure

    WCC63 - Suicide Prevention Policy and Procedure

    WCC65 - Eating Disorders Policy and Procedure

    WCC67 - Illegal Possession of Drugs on Premises Policy and Procedure

    WCC70 - Double Up Home Care Policy and Procedure

    WCC72 - Immunisation Policy and Procedure

    WCC73 - Management of Medical Devices Policy and Procedure

    WCC74 - Supporting Independence with Holidays Policy and Procedure

    WCC75 - Catheter Care Policy and Procedure

    WCC76 - Verification and Certification of Death Policy and Procedure

    WCC78 - Choking Policy and Procedure

    WCC33 - Food and Nutrition Policy and Procedure

    WCC06 - Clinical Procedures Policy and Procedure

    WCC66 - Adults with Autism Policy and Procedure

    WCC03 - Care Forms (Misc)

    WCC42 - Schizophrenia Policy and Procedure

    WCC43 - Bi-Polar Policy and Procedure

    WCC17 - GP and Visiting Professionals Policy and Procedure

    WCC32 - Entry to Service Users' Premises and Safekeeping of Keys Policy and Procedure

    WCC36 - De-Escalation Policy and Procedure

    WCC37 - Medical Emergency Policy and Procedure

    WCC38 - Mobility Policy and Procedure

    WCC39 - Oxygen Use Policy and Procedure

    WCC41 - Dementia Policy and Procedure

    WCC44 - Late and Missed Visits Policy and Procedure

    WCC45 - Personal Shopping Policy and Procedure

    WCC34 - Infection Control Policy and Procedure

    WCC48 - Quarantine and Barrier Nursing Policy and Procedure

    WCC49 - Sharps and Needlestick Policy and Procedure

    WCC64 - Staff Food Provision Policy and Procedure

    WCC68 - Unable to Gain Access Policy and Procedure

    WCC71 - Double Up Home Care Policy and Procedure

    WCC77 - Promoting Independence with Continence Policy and Procedure

    WCR01 - Access to NHS Services Policy and Procedure

    WCR02 - Advocacy Policy and Procedure

    WCR03 - Safeguarding Policy and Procedure

    WCR05 - Choice of Carer Gender Policy and Procedure

    WCR06 - Choice Policy and Procedure

    WCR07 - Confidentiality Policy and Procedure

    WCR08 - Consent to Examination or Treatment Policy and Procedure

    WCR09 - End of Life Care Planning Policy and Procedure

    WCR10 - Deprivation of Liberty Safeguards Policy and Procedure

    WCR13 - Participation Policy and Procedure

    WCR14 - Principles of Customer Care/Philosophy of Care

    WCR15 - Privacy Policy and Procedure

    WCR16 - Promotion of Recreational Activities Policy and Procedure

    WCR18 - Service User Communication with Organisation Policy and Procedure

    WCR19 - Risk Taking Policy and Procedure

    WCR20 - Sex and Sexuality Policy and Procedure

    WCR29 - Human Rights Policy and Procedure

    WCR11 - Mental Capacity Act 2005 Policy and Procedure

    WCR12 - Mental Health Act 1983 and Regulations 2008 Policy and Procedure

    WCR17 - Restraint Policy and Procedure

    WCR55 - Professional Relationships Policy and Procedure

    WCR56 - Protecting Vulnerable People from Radicalisation Policy and Procedure

    WCR04 - Safeguarding Policy and Procedure

    WCR31 - Sex and Sexuality Policy and Procedure

    WCR54 - Bereavement Policy and Procedure

    WCR32 - Sex and Sexuality Policy and Procedure

    WCR21 - Choice Policy and Procedure

    WCR22 - Consent to Examination or Treatment Policy and Procedure

    WCR23 - End of Life Care Planning Policy and Procedure

    WCR24 - Privacy Policy and Procedure

    WCR25 - Promotion of Social Activities Policy and Procedure

    WCR27 - Service User Communication with Organisation Policy and Procedure

    WCR28 - Staff Identification Policy and Procedure

    WCR46 - Mental Capacity Act 2005 Policy and Procedure

    WCR26 - Deprivation of Liberty Safeguards Policy and Procedure

    WCR57 - Protecting Vulnerable People from Radicalisation Policy and Procedure

    WCR33 - Confidentiality Policy and Procedure

  • WCM01 - Medical Stock Sheet

    WCM02 - Medications Policy and Procedure

    WCM03 - Medications Policy and Procedure

  • WPA07 - Sickness Absence Policy and Procedure

    WPA01 - Adoption Policy and Procedure

    WPA02 - Annual Holiday Policy and Procedure

    WPA04 - Maternity Leave Policy and Procedure

    WPA05 - Paternity Policy and Procedure

    WPA06 - Public Holidays Policy and Procedure

    WPA08 - Statutory Time Off Policy and Procedure

    WPA09 - Unable to Attend Workplace Policy and Procedure

    WPA10 - Shared Parental Leave Policy and Procedure

    WPC01 - Agency Staff Policy and Procedure

    WPC02 - Casual ("Bank") Workers Policy and Procedure

    WPC04 - Changes to Contract Hours

    WPC05 - Covering Letter - Issue of Employee's Handbook

    WPC06 - Appearance Policy and Procedure

    WPC07 - Employee Handbook

    WPC09 - Minimum Wage Policy and Procedure

    WPC10 - Notice Periods Policy and Procedure

    WPC11 - Part-Time Employee Policy and Procedure

    WPC12 - Staff Loans and Advances Policy and Procedure

    WPC13 - Statement of Main Terms and Conditions of Employment - Variation

    WPC14 - Temporary Workers Policy and Procedure

    WPC16 - Self Employment and Zero Hours Contracts Policy and Procedure

    WPC17 - Appearance Policy and Procedure

    WPC15 - Temporary Workers Policy and Procedure

    WPC08 - Employee Handbook

    WPE01 - Harassment Policy and Procedure

    WPE02 - Flexible Working Policy and Procedure

    WPE03 - Equality and Diversity Policy and Procedure

    WPE04 - Family Leave Policy and Procedure

    WPE05 - Anti-Bullying Policy and Procedure

    WPE06 - Disabled Workers Policy and Procedure

    WPE07 - Anti-Slavery and Human Trafficking Policy and Procedure

    WPJ01 - Job Description - Activities Coordinator

    WPJ02 - Job Description - Administrator

    WPJ04 - Job Description - Carer

    WPJ07 - Job Description - Chef/Cook

    WPJ09 - Job Description - Deputy Manager

    WPJ12 - Job Description - Domestic/Cleaner

    WPJ16 - Job Description - Housekeeper

    WPJ17 - Job Description - Kitchen Assistant/Cleaner

    WPJ19 - Job Description - Laundry

    WPJ21 - Job Description - Maintenance/Handyperson

    WPJ22 - Job Description - Painter and Decorator

    WPJ24 - Job Description - Registered Manager

    WPJ26 - Job Description - Registered Nurse

    WPJ28 - Job Description - Registered Provider

    WPJ29 - Job Description - Senior Carer

    WPJ32 - Person Specification - Carer

    WPJ23 - Job Description - Nominated Person

    WPJ38 - Job Description - Apprentice Carer

    WPJ42 - Person Specification - Director or Trustee

    WPJ41 - Job Description - Trustee

    WPJ40 - Job Description - Director of an Unlisted Company

    WPJ43 - Job Description - Clinical Lead

    WPJ35 - Job Description - Registered Manager

    WPJ36 - Job Description - Registered Provider

    WPJ33 - Job Description - Responsible Individual

    WPJ37 - Job Description - Care Coordinator

    WPJ34 - Job Description - Support Worker

    WPM01 - First Aid Policy and Procedure

    WPM02 - Management of Stress Policy and Procedure

    WPM03 - Personnel Communication and Action

    WPM04 - Redundancy Policy and Procedure

    WPM05 - Retirement Policy and Procedure

    WPM07 - Smoking at Work Policy and Procedure

    WPM08 - Staff Levels Policy and Procedure

    WPM09 - Staff Rota Policy and Procedure

    WPM10 - Secure Storage, Handling, Use, Retention and Disposal of Disclosures Policy and Procedure

    WPM11 - Whistleblowing Policy and Procedure

    WPM12 - Lone Working Policy and Procedure

    WPM13 - Working Time Regulations Policy and Procedure

    WPM17 - On-Call Policy and Procedure

    WPM06 - Staff Attendance Record

    WPM15 - Smoking at Work Policy and Procedure

    WPM14 - Staff Rota Policy and Procedure

    WPP01 - Absenteeism Policy and Procedure

    WPP02 - Alcohol and Drugs Policy and Procedure

    WPP03 - Discipline Policy and Procedure

    WPP04 - Grievances Policy and Procedure

    WPP05 - Moonlighting Policy and Procedure

    WPP06 - Obtaining Medical Reports Policy and Procedure

    WPP07 - Poor Performance and Capability Policy and Procedure

    WPP08 - Supervision Policy and Procedure

    WPR17 - Manager’s Development Appraisal Policy and Procedure

    WPP09 - Development Appraisal Policy and Procedure

    WPR01 - Development Appraisal Policy and Procedure

    WPR04 - DBS/Disclosure Policy and Procedure

    WPR05 - Employee Termination Record Keeping Policy and Procedure

    WPR06 - Health and Fitness Questionnaire

    WPR07 - Induction Policy and Procedure

    WPR08 - Recruitment of Ex-offenders Policy and Procedure

    WPR09 - Recruitment Pack - Recruit Specification

    WPR10 - Recruitment Pack - Individual Applicant Pack

    WPR11 - Recruitment Pack - Induction and Job Start

    WPR12 - Recruitment Policy and Procedure

    WPR13 - Training Event Attendance Record

    WPR14 - Training Policy and Procedure

    WPR03 - Standards of Conduct, Performance and Ethics

    WPR16 - Employment of Non UK Citizens Policy and Procedure

    WPR18 - Employment of Young Persons Policy and Procedure

    WPR20 - Apprenticeship Agreement Policy and Procedure

    WPR22 - Director or Trustee's Development Appraisal Policy and Procedure

    WPR19 - UK Nursing and Midwifery Council Guidance and Standards Policy and Procedure

    WPR15 - Recruitment Pack - Induction and Job Start

  • WHR01 - Health & Safety Policy and Procedure

    WHR03 - Risk Assessment Policy and Procedure

    WHR04 - Safer Places Policy and Procedure

    WHR05 - Door Access Restrictions Policy and Procedure

    WHR02 - Health & Safety Policy and Procedure

    WHS01 - Accident and Incident Reporting Policy and Procedure

    WHS02 - Environmental Policy and Procedure

    WHS03 - Flooding Policy and Procedure

    WHS04 - Hazard Reporting Policy and Procedure

    WHS05 - Health & Safety Training Policy and Procedure

    WHS06 - Serious Incident Notification Policy and Procedure

    WHS07 - Workplace Environment Policy and Procedure

  • WKC02 - Catering Policy and Procedure

    WKC01 - Catering Communication and Action

    WKC03 - Catering Stock Sheet

    WKC04 - Catering Uniforms Policy and Procedure

    WKC05 - Food Storage Temperatures Policy and Procedure

    WKC06 - Kitchen Safety Checklist

    WKC07 - Menu Choice Policy and Procedure

    WKC08 - Supply of Service User's Own Food Policy and Procedure

    WKC10 - Food Allergens Policy and Procedure

    WKC09 - Menu Choice Policy and Procedure

    WKC11 - Food Allergens Policy and Procedure

    WKH01 - Catering Cleaning Schedule and Audit

    WKH02 - Catering Hazard Analysis (HACCP) Policy and Procedure

    WKH03 - Cross Contamination Between Care and Catering Policy and Procedure

    WKH04 - Food Hygiene Policy and Procedure

    WKH05 - Kitchen Cleaning Schedule

    WKH06 - Personal Hygiene Policy and Procedure

    WKH10 - Food Hygiene Policy and Procedure

    WKH07 - Cross Contamination Between Care and Food Preparation Policy and Procedure

    WKH08 - Food Hygiene Policy and Procedure

    WKH09 - Personal Hygiene Policy and Procedure

    WMB01 - Accommodation Standards Policy and Procedure

    WMB02 - Maintenance Communication and Action

    WMB03 - Maintenance Policy and Procedure

    WMB04 - Room Temperature Control Policy and Procedure

    WMB05 - Security Policy and Procedure

    WMB06 - Visiting Contractors Policy and Procedure

    WMB07 - Window Security Policy and Procedure

    WMB08 - Maintenance Communication and Action

    WME01 - Daily Maintenance Details and Timesheet

    WME02 - Legionella Policy and Procedure

    WME03 - Lifts and Hoists Policy and Procedure

    WME04 - Room Call Policy and Procedure

    WME05 - Service Equipment Maintenance Policy and Procedure

    WME06 - Water Temperature Policy and Procedure

    WME08 - Lifts and Hoists Policy and Procedure

    WMR01 - Electrical Safety Policy and Procedure

    WMR02 - Fire Alarm Response Policy and Procedure

    WMR03 - Fire Equipment Policy and Procedure

    WMR04 - Fire Safety Policy and Procedure

    WMR05 - Lift Safety Policy and Procedure

    WMR07 - CCTV Policy and Procedure

    WMR06 - Electrical Safety Policy and Procedure

    WSC01 - Additional Cleaning Duties

    WSC02 - Cleaning Stock Sheet

    WSC03 - Dilution of Chemicals Policy and Procedure

    WSC04 - Housekeeping Communication and Action

    WSC05 - Housekeeping Policy and Procedure

    WSL01 - Dry Cleaning Record

    WSL02 - Laundry Communication and Action

    WSL03 - Laundry Policy and Procedure

    WSL04 - Laundry Safety Checklist

    WSL05 - Linen Stock Sheet

  • WQA01 - Administration Management Protocol

    WQA02 - Administration Audit and Action Plan

    WQA03 - Document Publication Policy and Procedure

    WQA04 - Document Version Control Policy and Procedure

    WQA05 - General Management Protocol Policy and Procedure

    WQC01 - Care Audit and Action Plan

    WQC03 - Care Communication and Information Policy and Procedure

    WQC04 - Care Management Protocol

    WQC05 - Fair Access, Diversity and Inclusion Policy and Procedure

    WQC06 - Family Satisfaction Survey Policy and Procedure

    WQC07 - Key Worker Policy and Procedure

    WQC08 - Care Plan Review

    WQC11 - Named Nurse Policy and Procedure

    WQC12 - National Service Framework Policy and Procedure

    WQC13 - Professional Health Worker Satisfaction Survey Policy and Procedure

    WQC14 - Service User Satisfaction Survey Policy and Procedure

    WQC02 - Care Audit and Action Plan

    WQC09 - Support Plan Audit

    WQC15 - Service User Satisfaction Survey

    WQC16 - Care Communication and Information Policy and Procedure

    WQC17 - Family Satisfaction Survey Policy and Procedure

    WQC18 - Key Worker Policy and Procedure

    WQC19 - Professional Health Worker Satisfaction Survey Policy and Procedure

    WQC21 - Spot Checks Policy and Procedure

    WQC10 - Support Plan Review

    WQH01 - Housekeeping Audit and Action Plan

    WQH02 - Housekeeping Cleaning Schedule and Audit

    WQH03 - Housekeeping Management Protocol

    WQH04 - Laundry Cleaning Schedule and Audit

    WQH05 - Room Cleaning Checklist

    WQK01 - Catering Audit and Action Plan

    WQK02 - Catering Management Protocol

    WQM01 - Maintenance Audit and Action Plan

    WQM02 - Maintenance Management Protocol

    WQP01 - Employee Satisfaction Survey

    WQP02 - Personnel Management Protocol

    WQP03 - Personnel Audit and Action Plan

    WQP04 - Staff Retention Policy and Procedure

    WQQ01 - Action Planning Policy and Procedure

    WQQ02 - Auditing Policy and Procedure

    WQQ03 - Complaints Policy and Procedure

    WQQ06 - Management and Prevention of Violence at Work Policy and Procedure

    WQQ07 - Management Meetings Policy and Procedure

    WQQ10 - Quality and Quality Assurance Policy and Procedure

    WQQ11 - Quality Meetings Policy and Procedure

    WQQ12 - Service Users/Relatives Meetings Log

    WQQ14 - Impact Assessment of Policy Implementation Policy and Procedure

    WQQ08 - Management Meetings Policy and Procedure

    WQQ13 - Quality and Quality Assurance Policy and Procedure

    WQA06 - General Management Policy and Procedure

  • WRI06 - CSSIW Example Inspection Report

    WRI05 - CSSIW Inspection Policy and Procedure

    WRI07 - CSSIW Non-Compliance Policy and Procedure

    WRI08 - CSSIW Responding to Concerns Policy and Procedure

    WRI09 - Provider Information Collection Documents

    WRI01 - CSSIW Quick Start Guidance

    WRI02 - Guidance Notes Self Assessment of Service Statements

    WRI03 - National Minimum Standards for Care Homes

    WRI04 - SOFI 2 A Guide for People who Provide Services

Ongoing Support and Guidance for Adult Social Care in Wales

  1. Simple to use

    online interface for all care home activity in Wales

  2. Fully comprehensive approach

    Up to 1900+ pages with 300+ easy to follow dental policies and procedures, available in Word and PDF

  3. Ring bound printed manuals

    for operational usage updated in line with any changes to CSSIW requirements every month

  4. Upload your own documents

    to supplement the system for an even more comprehensive and personalised adult social care compliance tool

  5. Online customisation

    lets you change any of the up to 130+ fields that are customised to your care home

  6. Weekly update email

    System compliant or not, number of updated & unread documents, recent staff logins PLUS Text messages for urgent adult social care system updates

  7. Supports CSSIW Registration

    Get over the first hurdle of The Care Standards Act 2000

  8. Supports QA

    Meets the CSSIW Definition of Quality Assurance for on-going compliance

  9. Fully customised paperwork

    Our documents are fully customised to you as required by the CSSIW

  10. Helps with staff training

    and Continuing Professional Development (CPD)

  11. Stay up to date

    Keep in step with all the CSSIW and legislative changes

  12. Peace of mind

    Know you are compliant and that we keep you up to date

Time saver

Keep in step with all the CSSIW and legislative changes

Welsh Social Care Management System

The needs of adults in social care can often be acute and the CSSIW inspects and regulates the administration of that care in a variety of settings.  Providing a service which fulfils the obligation of acceptable standards of care for service users is one that is enshrined in The Care Standards Act 2000 and monitored by the CSSIW.

Demands on service providers can be challenging, not least of which, is meeting the regulatory framework set out by the CSSIW.  Our full care management system, no matter what the care setting, meets those challenges head on by providing all the key processes and policies which must be in place for a care business to legally fulfil its duty of care, whether providing effective care plans, risk assessments or service user related material like guides and contracts.  We’ve even translated an entire service user handbook into Welsh, to help you put the needs of the service user first and to demonstrate to the CSSIW just how focused on care your organisation is proving to be.

All of your compliance needs have been met with our comprehensive library of policies and procedures that are accessible both online and in paper format, with constant reference to mandatory CSSIW action points.  They are regularly updated by our panel of expert of contributors, with all changes made available online and sent in the mail in paper format.

Case Studies

Many of our clients choose to go ‘on the record’, telling the story of why they selected QCS to solve their problems and how it has helped them to take control of compliance.

  • Informative, compliant and worth ever penny

    The QCS is a great tool that will now assist Gracewell Healthcare to update and modify all our company policies and procedures, whilst strengthening our core values Craig Prior
  • excellent

    Ideal for me and i prefer to have a back up paper copy which QCS provide very quick and efficiently.I made the right choice for my company. Dorset Blue Care Ltd
  • Exceeds all expectations!

    I find QCS is an outstandingly professional and informative company with friendly staff always ready to help. It is an excellent website which is very easy to use and I can always find what I need. For example the options provided such as, "highlight changes", "recent updates", "download PDF or Word" are very convenient. Thank you very much for your services. Anna

Pricing Great Discounts available for Groups and Multiple locations – Call us to find out more

Standard Plan Full Payment (+VAT) Premium Compliance Plan 12 simple monthly payments including VAT
£1595 £159.50

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