Senga will try to answer as many of your Scottish Social Care questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.
Can you advise me on how to implement a service improvement plan for my care home?
Hi Senga, can you advise me on how to implement a service improvement plan for my care home ?
The Care Inspectorate said we should have one to demonstrate we have a plan to review and improve our service.
If you are a customer of QCS you can use the template Service Improvement Plan in policy SMI09 Mock Inspection Leadership.
If not you can refer to this document the Care Inspectorate released, you can access this here. I hope this helps you.
What would you like to ask Senga?
Senga Currie is Head of Care Development (Scotland) at QCS, she possesses a strong command of the issues facing the care sector informed by her long career as a registered mental nurse and registered general nurse for 38 years, working in various areas within the NHS, community nursing, the field of addictions and the private sector. With 21 years of experience working with care homes, starting as a nursing sister and moving into roles of home manager, regional manager, care services manager and regulation manager.
Senga will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.
Please note that Senga cannot offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the Care Inspectorate Scotland.