Ask Senga Scotland

Senga will try to answer as many of your Scottish Social Care questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

20th June 2019

How can the quality framework be used by care homes?

Dear Senga, I work in a care home and we have not yet been inspected with the new framework.

Can you advise how the quality framework can be used by care homes, I am keen to be prepared and get a good outcome when the Care Inspectorate come in to inspect the home.


Dear Anne,



Well done you for looking for ways to improve your service and be prepared for your inspection.



  • Firstly, I think the most important principle is to be organised. There is nothing worse than running around looking for documentation and evidence to give to the inspector, this only causes anxiety for you and your staff and does not show your service at it's best.



  • If you have conducted Mock Inspections, have the action plans demonstrating you will address any shortfalls identified, it is important to show you are aware of any issues that require further input, even if not yet complete, demonstrating you are aware and have a plan will be viewed as a positive move. Conducting MI every 6 months enables staff to get used to the process and thus reduce the anxieties that can surround the inspection process.




  • Satisfaction surveys from all stakeholders will demonstrate involvement, we advise conducting both every six months, the Mock Inspections and Surveys will give you an estimated grade that you are currently operating at.



  • Ensure all minutes of meetings (staff, resident, relatives) are filed with the corresponding action plan, the action plan should have who is responsible and a date of when the action will be complete.



  • All audits, complaints and corresponding action plans should be in the managers evidence files. Don’t forget to have a compliments file and show the regulator how happy people are with your service and how good your team are.



I hope this helps and good luck.






*All information is correct at the time of publishing.

What would you like to ask Senga?

Senga Currie is Head of Care Development (Scotland) at QCS, she possesses a strong command of the issues facing the care sector informed by her long career as a registered mental nurse and registered general nurse for 38 years, working in various areas within the NHS, community nursing, the field of addictions and the private sector. With 21 years of experience working with care homes, starting as a nursing sister and moving into roles of home manager, regional manager, care services manager and regulation manager.

Senga will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Please note that Senga cannot offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the Care Inspectorate Scotland.

    Join over 130,000 users already using the QCS Management System!
    Start Free Trial Buy Now
    Back to Top