Senga will try to answer as many of your Scottish Social Care questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.
I work in care at home and noticed there was a camera recording my visit in a new client’s home, is this allowed?
I work in care at home and last week I noticed there was a camera recording my visit in a new client’s home. It made me feel very uncomfortable, can people record me?
You should immediately escalate to your line manager, who should either contact the local authority funding the support or alternatively if the person is self-funding speak to the family or the person who pays the invoice and discuss with them. If the camera is in an area where personal care is being delivered, there should be provision for the persons dignity to be preserved.
Perhaps they are concerned and feel vulnerable, maybe they or someone they know have had a previous experience which was not good. I would advise to build a trusting relationship which instils confidence.
The Care Inspectorate have a document which can be found here. Although this is primarily for providers using CCTV, there is still useful information contained within the document.
I do hope this gives you food for thought.
*All information is correct at the time of publishing.
What would you like to ask Senga?
Senga Currie is Head of Care Development (Scotland) at QCS, she possesses a strong command of the issues facing the care sector informed by her long career as a registered mental nurse and registered general nurse for 38 years, working in various areas within the NHS, community nursing, the field of addictions and the private sector. With 21 years of experience working with care homes, starting as a nursing sister and moving into roles of home manager, regional manager, care services manager and regulation manager.
Senga will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.
Please note that Senga cannot offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the Care Inspectorate Scotland.