Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

16th June 2015

Are policies needed before registration?

Hi Sheila,
I want to start my own domiciliary care agency & am trying to get my head round the whole process. I've looked at the CQC website & read a lot but I'd like to know if I need to have everything in place before I register - for example policies & procedures but also things like software programmes etc. it's all very expensive & quite a risk if you are then declined registration. My worry is that although I have management experience, other than being my mums full time carer I have no real knowledge of the care system (although I have been reading the essential standards etc). I would really appreciate your help.

Dear Janice,

I am happy to respond to your question and to assist you in any way I can but first I need to know whether or not you intend to the be the Manager of the service, if you do you will have read on CQC’s website that:

  • “7 (2)(b)  has the necessary qualifications, competence, skills and experience to manage the carrying on of the regulated activity,

The registered manager should be appropriately skilled with the qualification(s), knowledge and experience and demonstrate the competency required to manage the regulated activity.

The registered manager should demonstrate that they have appropriate knowledge of applicable legislation including the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3), relevant best practice and guidance and understand the consequences of failing to take action on set requirements.

The provider must have appropriate processes for assessing and checking that the individual holds the required qualifications and has the competence, skills and experience required to undertake the role. These processes must be followed in all cases and relevant records kept.”

I do not believe that CQC will register a manager if they do not have experience of working in a similar service at a senior level and/or a relevant management qualification.

If you could let me have this information I can then begin to give you further advice.

When it comes to the point of registering your business you will need to have everything in place including policies and procedures but I think you have a way to go yet before you are at that point.

Best wishes.


*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

Please do get in touch with our team of specialists if you can’t see an answer to the question you may have and we will be happy to help.

Here at QCS we have an extensive panel of specialists with a wide range of knowledge and experience so don’t worry if you have a social care question you are struggling to find the answer to, our team are here to help.

    Join over 130,000 users already using the QCS Management System!
    Start Free Trial Buy Now
    Back to Top