Ask Sheila England

Sheila will try to answer as many of your English Social Care questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

06th February 2020

The people on the on-call rota are not registered managers and I’m worried that should advise be needed, the registered manager will not be the person contacted. Surely this is a breach of registration?

My relative has profound disabilities and health needs and attends respite at a CQC registered facility. I am happy with the care knowing the Registered Manager has oversight of the service. I am concerned to hear the company is suggesting changing the out-of-hours arrangements which would mean the registered manager would only be contactable if there's an issue when it's his turn on the on-call rota. The people on the on-call rota are not registered managers and I'm worried that should advise be needed, the registered manager will not be the person contacted. Surely this is a breach of registration?

 

Dear Jane,

Thank you for your question.

This is my personal opinion.

It is wrong to expect the Registered Manager to be on call 24 hours a day, every day of the year.

It would appear to me that the home is being responsible in developing a rota that will involve other senior members of staff at the facility and that those senior members of staff will have the competencies required to deal with unforeseen situations.

I would expect and you might like to check this that in a situation where there is a serious emergency that it would be possible to contact either the Registered Manager or Director of the organisation.

I hope that this is helpful and I must stress that I believe that it would be unreasonable to expect anyone to be on call 24 hours a day, every day of the year.

 

Sheila


*All information is correct at the time of publishing.


What would you like to ask Sheila?

Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.








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