Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

12th April 2017

Do clients have a right to see training documentation?

I am hoping to start working with an agency to support my son who has very complex and serious health problems, the agency say that the members of staff are trained appropriately but are not willing to show what training and when it was completed by. They say I have no right to see this information? Is this correct?


Dear Wendy,

Thank you for your question.

Most adult social care service providers are proud of the amount and extent of the training that they provide for their staff and would be pleased to show the details to anyone.

It is difficult for me to know why the agency does not want to share the information with you.

Is it because your son has not requested the information himself?

I am afraid I am going to ask a personal question now, who will be paying for the care staff? Is the local authority involved? If they are then they should be able to ask for the information for you.

There is mandatory training which everyone who works in adult social care has to have and which has to be kept up to date. Most of this relates to Health and Safety. It seems to me that you would want to be sure that anyone who was involved in the care of your son was up to date with this essential training. You will also want to be confident that those providing care for your son have the requisite competencies.

I do not think that your request (I presume on behalf of your son) is unreasonable.

With best wishes.


*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

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