Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

23rd November 2016

What is the benefit of a coordinated approach to care?

Hi Sheila can you tell me why it's important to work in partnership with others , and give me an example of what happens if you don't?


Dear Moira,


Thank you for your question.


It can only benefit service users if there is a coordinated approach to the delivery of care.


This approach needs to apply to the NHS, GP surgeries, the provider of care, the local authority and other services that may be involved such as physiotherapy, the ambulance service, the safeguarding service etc.


The example I would give is the moving of a service user from one service to another… I hear less now than I used to about a service user being admitted to hospital or being discharged from hospital without the necessary information or drugs that are prescribed. This was a serious concern in the past.


I do not know what category of care you work in, but if you if you look at the CQC Key Lines of Enquiry relevant to the service you are working in you will find these questions:


Responsive 3 How are people assured they will receive consistent co-ordinated, person-centred care when they use, or move between, different services?


Well-Led 4  How does the service work in partnership with other agencies?


The prompts give a clear indication of what CQC are looking for.


Although these arrangements are not perfect they are improving and that can only benefit service users.


Best wishes.



*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

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