Ask Sheila England

Sheila will try to answer as many of your English Social Care questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

24th June 2020

Do I need to be accredited to provide my Care Certificate training to staff?

I own a Domiciliary care agency and I am also the Manager. I wanted to ask, in regards with Care Certificate training, if I would want to deliver the training myself, would I need to be accredited to do so? Especially during the COVID, training providers are closed and are doing e-learning which I don’t feel content with.

Thank you for your email. Training during COVID is a hot topic, particularly for domiciliary care.  Registered managers are responsible for signing off the Care Certificate, an RM must be confident that the new worker is competent in their job role. Employers can choose how the Care Certificate is delivered and assessed for example; in-house or by working with an external training provider. Employers must also be confident that the Care Certificate assessor/trainer is occupationally competent in the standard(s) they are assessing or delivering. To delegate assessment responsibilities ( or if it is you delivering the training) you should ask yourself:

  • Do they you have a thorough understanding and direct experience in what they are assessing?
  • Are they/ you confident and competent in the skills required to assess in the workplace? (Remember they/you do not need a formal assessor qualification but some training about the principles of work-based assessment to a certain standard is recommended.)

I understand your concerns about training being fully e-learning and by using this approach you lose the ability to fully check the understanding and level of engagement of your learners. If you want to have a more blended approach you could consider doing some interactive sessions using Microsoft teams ( free if you have an NHS email address), Whatsapp or Zoom. This way you can share the learning materials online but also have better interaction. There are some great resources on Skills for Care Website that you may find useful. I hope this helps.


*All information is correct at the time of publishing.


What would you like to ask Sheila?

Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.








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