Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

06th April 2016

Dom Care Agency from Home

Hi Sheila,

To open a domiciliary home care Agency do I need an office or can I work from a home office?

If I need an office outside home, can I use a serviced one? Also what are the policies and regulations I need to comply with?


Dear Abi,

Thank you for your question.

There is a lot of useful information on the Care Quality Commission (CQC) website

You can have the office of your intended business in your own home but you need to be very conscious of security. In my opinion you will need a room designated as the office and this room should have a lock on the door. You will have confidential information about both service users and staff in the office so you should also have a lockable and fire proofed filing cabinet of some description. You should also complete a risk assessment about security.

You will need to have in place before you apply for registration the appropriate policies and procedures.

You may want to write them yourself but you may also like to look at specialist providers of policies, procedure and forms for instance Quality Compliance Systems (QCS) have such a system for Domiciliary Care providers. Look at their website

You will see that as well as the information about the system you can ask to have a free trial.

I hope all goes well for you.


*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

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