Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

07th April 2016

Ensuring Compliance

I am starting a care agency and want to be sure I am compliant and have everything in order.

What is your advice? I am a qualified nurse and also have another qualified nurse on board.

We would be using your QCS system as we have had a good look at it.


You will have made a good first step by purchasing QCS’s system.

I believe that getting started with implementing the system may seem daunting but QCS has a number of ways of helping you.

Sarah Riley, QCS’S Senior Customer Care Executive runs webinars on Tuesdays and Thursdays designed to make beginning to use the system easy.

Sarah sends this message:

Please find below a link to the details for our weekly Webinar session, where the Customer Care Team gives an introduction to our online system and guidance on navigation of the QCS Care Management System:

Power Users: (Thursdays 10:30 - 11:30)

Core Users: (Tuesdays 10:30- 11:00)

When you have bought the system I am sure you will find the webinars very helpful.

Then you are also able to contact the customer care team for further advice.

I hope this is helpful.

Best wishes,


*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

Please do get in touch with our team of specialists if you can’t see an answer to the question you may have and we will be happy to help.

Here at QCS we have an extensive panel of specialists with a wide range of knowledge and experience so don’t worry if you have a social care question you are struggling to find the answer to, our team are here to help.

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