Ask Sheila England

Sheila will try to answer as many of your English Social Care questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

If a resident was not happy about any aspect of their care how would you support them?

Hi Sheila, can you help me if a resident was not happy about any aspect of their care how would you support them? What is the complaints procedure?

 

Dear L,

 

Thank you for your question.

 

You do not say if you are a member of staff or a relative or friend of the resident.

 

Either way you should discuss the resident's care in the first instance with the Registered Manager.

 

The challenges are of course that the care may be prescribed by a Doctor and the Registered Manager will need to take the matter to the Doctor.

 

So that is one route but additionally the care home will have a policy for dealing with complaints and the resident should have a copy of the policy.

 

Policies vary but the policy will set out what the stages that a resident can go through if they remain unhappy with their care.

 

Because I don't know the exact nature of the resident's concern it is difficult for me to go any further than this but if you would like to write to me again with further information about the resident's concerns I will send you further advice.

 

With best wishes.

 

Sheila


What would you like to ask Sheila?

Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.







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