Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

12th December 2017

Is it Necessary to Notify the CQC of the Death of a Service User who Passes Away in Hospital?

If a service user passes away in hospital and not in the Care Home does the care home still have to notify the CQC as a 'notification of death of a service user'?

Dear E,

Thank you for your question which is not as straightforward as I would have expected.

My initial thought was that the answer should be yes, you should submit a notification.

The CQC guidance does not seem to be very clear so this confirms my first thoughts.

I talked to colleagues about this and we were agreed.

The notification form asks for the place of death but I think that your care home is the person's place of residence and therefore to be confident that the notification has been made you should send a completed notification form.

In case of future questions about any care too I think it is important that you notify CQC.

With best wishes,


*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

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