Sheila will try to answer as many of your English Social Care questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.
- Ask Sheila
- Page 3
Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.
Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.
Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.
Will a new branch affect our overall rating?
We are opening another branch under a different local authority with an additional Registered Manager. Will the inspection report encompass both arms of the business or would we get separate reports for each? Will the new branch affect our overall rating?
Is this a notifiable incident?
A resident in a care home has a spontaneous fracture resulting in surgery. As it was not the result of a fall or incident, is it a notifiable incident?
Can you refuse to see a client?
If a client spoke to you inappropriately and because of this you are not comfortable going back in, can you refuse to go in?
Who determines when a care home can come out of lockdown?
Does it depend on each care home when and how they come out of lockdown?
What kind of insurance do I need as a Domiciliary Care Worker?
I do domiciliary care work but I do not take any clients shopping currently. Do I need business insurance or am I covered by my employer?
Can an activity person cut hair?
I work in a nursing home. Can an activity person cut a resident’s hair? We used to have a qualified hairdresser do this
Should DoLs come into play for a potentially violent service user?
We have a gentleman who accesses a day time opportunity in a horticulture setting from 9 to 4 and then returns home. Lately, behaviours have come to light that he will attack staff and run out of the cabin that he uses into the garden part of the service where there are tools which he has used to chase and throw at staff. I, as the area manager for the service, have been asked if we can lock the door to stop the person coming out and also lock the windows because he had also climbed out of the window. We have approached the Social Worker for guidance and have been told DoLs does not come into this scenario as the Mental Capacity Act would come into play regarding making decisions in his best interest. Am I right to be wary of this? advice.
Is it appropriate for the daughter of a resident to be employed as a carer in the same care home?
I work in a care home which has recently employed the daughter of one of the residents as a carer. This is making staff uncomfortable as the daughter is checking up that staff have attended her mother’s call bell and asks what she wanted, etc. She is also speaking to her mother about the job and other residents and carers which is often inappropriate. Is there any specific legal reason why this should be happening? The company won’t allow members of the same family to work as carers in the same scheme and this seems like a far greater conflict of interest.
Do I need to be accredited to provide my Care Certificate training to staff?
I own a Domiciliary care agency and I am also the Manager. I wanted to ask, in regards with Care Certificate training, if I would want to deliver the training myself, would I need to be accredited to do so? Especially during the COVID, training providers are closed and are doing e-learning which I don’t feel content with.