Sheila will try to answer as many of your English Social Care questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.
- Ask Sheila
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Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.
Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.
Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.
If the bed provided by the service isn’t suitable for a Resident, can an alternative be purchased?
Can a care home ask a resident or their relative to buy a new bed because the one supplied by the home is not wide enough?
Can family members install a hidden camera?
A family member put a hidden camera in a service users bedroom without informing the carers or the company. Is this allowed?
What insurance is required as a Registered Manager?
I am a registered nurse with indemnity insurance with the RCN. I have recently become a registered CQC manager for a Domiciliary Care business. I am concerned that my insurance is not adequate for the risk associated with this role. What insurance should I have?
Will a new branch affect our overall rating?
We are opening another branch under a different local authority with an additional Registered Manager. Will the inspection report encompass both arms of the business or would we get separate reports for each? Will the new branch affect our overall rating?
Is this a notifiable incident?
A resident in a care home has a spontaneous fracture resulting in surgery. As it was not the result of a fall or incident, is it a notifiable incident?
Can you refuse to see a client?
If a client spoke to you inappropriately and because of this you are not comfortable going back in, can you refuse to go in?
Who determines when a care home can come out of lockdown?
Does it depend on each care home when and how they come out of lockdown?
What kind of insurance do I need as a Domiciliary Care Worker?
I do domiciliary care work but I do not take any clients shopping currently. Do I need business insurance or am I covered by my employer?
Can an activity person cut hair?
I work in a nursing home. Can an activity person cut a resident’s hair? We used to have a qualified hairdresser do this