Ask Sheila

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.






Latest Questions

Do I have to have a manager that is qualified with Level 5 in health and social care, nursing or social work or can I manage it myself? 

Hello Sheila, I want to open a domiciliary agency, do I have to have a manager that is qualified level 5 in health and social care, nursing or social work or can I manage it myself?

 

Dear M,   Thank you for your question.   Whether or not you could become the Registered Manager depends on whether you have the relevant experience or qualifications to become the Registered Manager.   The Health...

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Is the Diploma in health and social care Level 2 the same as the NVQ Level 2? 

Hello Sheila, is the Diploma in health and social care level 2 the same as the NVQ level 2?

  Dear S,   Thank you for your question. I asked Neil Crawford of Access Skills for his advice and this is what he said:   The NVQ Level 2 is an earlier version of...

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How do I register with CQC?

Hi Sheila, I am the Director of a limited company which is about to apply to register with CQC. The CQC application process requires that a Nominated Individual and a Registered Manager TO be determined. The CQC website provides some information about both roles but I remain confused about the remits of both roles.

As I understand it, the Nominated Individual is appointed by the limited company and they are the person representing the company when dealing with the CQC. My understanding of the Registered Manager role and how this role relates to that of the Nominated Individual is less clear.

  Dear W,   Thank you for your question. I am assuming that you are applying for registration as an Adult Social Care Service. If the registration is for a different service you...

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If a resident was not happy about any aspect of their care how would you support them?

Hi Sheila, can you help me if a resident was not happy about any aspect of their care how would you support them? What is the complaints procedure?

  Dear L,   Thank you for your question.   You do not say if you are a member of staff or a relative or friend of the resident.   Either way you should discuss the resident's...

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Is a BTEC Diploma Level 3 certificate equivalent to NVQ Level 5?

Hi Sheila, I have got a BTEC diploma level 3 certificate and I wanted to know if this is the equivalent to having the NVQ level 5 qualification?

  Dear L,   Thank you for your question.   I sought the advice of my colleague, Neil Crawford who is QCS’s Training and Development Director. This is his answer to your question:   The BTEC Diploma...

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Will I be notified in writing if I am on the barred list?

Hi Sheila, will I be notified in writing if I am on the barred list?

  Dear W,   Thank you for your question.   If you are placed on the barred list for either adults or children you will be informed that that has happened.   There are two ways of...

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Where can I find the nominated individual application form?

Hi Sheila, I was looking for the nominated individual application, can you let me know where this form can be found?

 

  Dear M,   Thank you for your question.   You need to go to https://www.cqc.org.uk/guidance-providers/notifications/changes-registered-details-nominated-individuals-officers-directors   Follow the instructions and complete Sections 1 and 7.   Best wishes.   Sheila

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Can a DOLs be applied for someone who is in long term respite in a residential care home?

Hi Sheila, can a DOLs be applied for if someone is in long term respite in a residential care home ? On paper their home address is with family therefore different from the care home, however they have been receiving respite care full time for over a year. The Local Authority are continuing to fund on respite basis rather than permanent address.

  Dear A,   Thank you for your question.   DOLs applies as much to respite care as it does permanent care, if I were in your position and the service user in your opinion...

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What are the key differences between a care home and a supported / assisted living house?

Dear Sheila, what are the key differences between a care home and a supported / assisted living house?

  Dear R,   Thank you for your question.   I want to refer you to the Care Quality Commission (CQC) website which has a useful document entitled The Scope of Registration.   This document describes a...

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Who is qualified to complete the MCA?

Hi Sheila, who is qualified to complete the MCA?

  Dear M,   Thank you for your question.   There are four pieces of advice I can give you about the Assessment of Mental Capacity.   The first is that anyone doing the assessment should understand...

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