Ask Sheila

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.






Latest Questions

What happens when a resident under dies under Deprivation of Liberty

Dear Sheila,   I met another home owner the other day and she told me that if a resident dies in the home and there is a Deprivation of Liberty Safeguards authorisation in place  I haver to inform the Coroner if the person dies. Is this correct?

Yes it is. This is something that is just being clarified. The law requires that if someone is "detained" then their death has to be reported to the Coroner. So if...

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The Mum Test

I have been looking at the papers recently published by the Care Quality Commission and there are many references to the Mum Test. What is the Mum Test?

You are right there are a number of references in the recently published CQC documents to the Mum Test. I had a quick look at the CQC website and found this...

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When will the new ratings system start?

When will the new ratings system start?

It has already started. All the care providers that were part of the second wave of pilots will have already received a rating and those ratings will be published shortly. The...

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With the new inspection methodology will I notice any difference when the inspector calls?

With the new inspection methodology will I notice any difference when the inspector calls?

You will have completed a Provider Information Return (PIR) and submitted it at some stage before the inspector arrives. This will have covered information about the KLOEs including policies and...

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What is a KLOE?

What is a KLOE?

KLOE stands for Key Lines of Enquiry. There are 5 Key Lines of Enquiry; Is it Safe? Is it Effective? Is it Caring? Is it Responsive? Is it Well-Led? You can read about the KLOEs on the...

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I have just heard from QCS that inspections are changing from 1 October. Could you please tell me the key changes I should be concentrating on?

I have just heard from QCS that inspections are changing from 1 October. Could you please tell me the key changes I should be concentrating on?

It is true that there is to be a new methodology for inspection from October. The first pilot of the new system was completed earlier in the year and the second...

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