Sheila will try to answer as many of your English Social Care questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.
- Ask Sheila
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Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.
Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.
Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.
Care cert for existing and bank staff
Most of the staff employed by our Agency are accredited to NVQ level 3 in H& S Care –hence will have achieved measured standards– Do they not need to go through the new Care Certificate. Is my Interpretation correct?–
Do we need to ensure Bank Staff who have no formal qualifications achieve standards out-lined in the new Care Certificate. Thank You.
Consultation from GP
What should I do as I’m nurse in charge with GP round and I have no consultation form written by GP regarding his decision? Despite many fax and phone calls requesting this consultation forms and to be informed about decision I’m not receiving nothing? Can I be accuse of neglect towards my duty of care from relatives, management or even CQC inspectors? I’m desperate and worried ! Thank you!! – Elena
Forms/consent for supporting services users to appointments
Do you need to have a filled in form ( not discharge ) when I support a service user to the doctor or hospital to be CQC compliant ? – Maria
Refusal of meal options
I am the cook in a residential care home elderly vulnerable adults . The main meals each day have one alternative, I am told by the home owner that if the service user declines both choices I cannot offer another choice and they go without, and the service user must provide his own food, i.e. go to the shops. I do not feel comfortable with the outcome. Can you help?
Fit Person’s Interview
I have my Fit Person’s interview for Registered Manager coming up soon, what advice can you give me to help prepare my self ?
I read somewhere that CQC is going to require care providers to display their quality rating.
Is this true?
Opening a new home
For 11 years I successfully operated a highly regarded 31 bed nursing home but closed down in 2003 as only agency nurses were available at rates which could not be sustained. I am considering reopening as a non nursing home and would be grateful to know where I could obtain information regarding the regulations applicable and the financial contribution from local authority etc. – William
Care Plans for Domiciliary Care
Can please tell me if it we should update care plans every month in domiciliary care service users, in most cases not much changes. Also is it good practice to carry out monthly reviews with service users and advocates. Thanks – Jemma
Standby without pay
Can a company make you be on standby without pay when you have a 36 hour contract and you have done your 36 hours that week as you cannot make plans with your days off?