Ask Sheila - Archive 
Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.
Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.
For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.
Please do get in touch with our team of specialists if you can’t see an answer to the question you may have and we will be happy to help.
Here at QCS we have an extensive panel of specialists with a wide range of knowledge and experience so don’t worry if you have a social care question you are struggling to find the answer to, our team are here to help.
Latest Questions
How do I determine staffing levels?
How do I find the correct staffing level for 23 clients, 5 with full hoisting needs nursing care. 10 full personal care?
There is no set method of calculating staffing levels for nursing homes but you need to have a method and stick to it. You also need to record in detail...PIR: Good practice or accreditation schemes/initiatives/networks
I have been asked to complete my Provider Information Return (PIR) and am concerned about the type of information required by this question.
Please list any good practice or accreditation schemes/initiatives/networks you are currently a member of?
I believe that this is a key question and you can use it to demonstrate your commitment to quality. In my experience care providers are usually poor at "blowing their own...What happens when a resident under dies under Deprivation of Liberty
Dear Sheila, I met another home owner the other day and she told me that if a resident dies in the home and there is a Deprivation of Liberty Safeguards authorisation in place I haver to inform the Coroner if the person dies. Is this correct?
Yes it is. This is something that is just being clarified. The law requires that if someone is "detained" then their death has to be reported to the Coroner. So if...The Mum Test
I have been looking at the papers recently published by the Care Quality Commission and there are many references to the Mum Test. What is the Mum Test?
You are right there are a number of references in the recently published CQC documents to the Mum Test. I had a quick look at the CQC website and found this...When will the new ratings system start?
When will the new ratings system start?
It has already started. All the care providers that were part of the second wave of pilots will have already received a rating and those ratings will be published shortly.
The...With the new inspection methodology will I notice any difference when the inspector calls?
With the new inspection methodology will I notice any difference when the inspector calls?
You will have completed a Provider Information Return (PIR) and submitted it at some stage before the inspector arrives. This will have covered information about the KLOEs including policies and...What is a KLOE?
What is a KLOE?
KLOE stands for Key Lines of Enquiry. There are 5 Key Lines of Enquiry; Is it Safe?
Is it Effective?
Is it Caring?
Is it Responsive?
Is it Well-Led? You can read about the KLOEs on the...I have just heard from QCS that inspections are changing from 1 October. Could you please tell me the key changes I should be concentrating on?
I have just heard from QCS that inspections are changing from 1 October. Could you please tell me the key changes I should be concentrating on?
It is true that there is to be a new methodology for inspection from October. The first pilot of the new system was completed earlier in the year and the second...Partners with the UK's smartest companies
