Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

15th March 2022

Registering a secure transport company

I want to start a secure transport company, to transfer patients with mental health illness and learning difficulties from one hospital to another. Some of the patients are detained under the Mental Health Act.

Do I need to register with CQC?

Thank you for your question. To be able to help you further you would need to give just a bit more information. The question is, is the transport’s purpose to take individuals to and from planned treatment?

CQC have a page of information relating to Transport which you can read here https://www.cqc.org.uk/guidance-providers/registration/transport-services-triage-medical-advice-provided-remotely which echoes the information in the Scope of Registration.

Here is the link to the scope of Registration and we hope you find this useful too.

https://www.cqc.org.uk/sites/default/files/20151230_100001_Scope_of_registration_guidance_updated_March_2015_01.pdf

The regulated activity would be Transport services, triage and medical advice.

Provided remotely (Page 48-50) the regulated activity will normally cover routine, planned patient transport related to treatment. On page 50 you will see a decision tree which will help you determine whether you need to register.


*All information is correct at the time of publishing.


About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

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