Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

04th May 2017

Who sets the quality standards of care?

Hi, who is responsible for deciding the quality standards of care for our elders in the following settings:

Home care provided by an agency?
Home care provided by a family member?
Care provided in a care home ?


Dear J,


Thank you for your question.

There are no quality standards for home care provided by a family member.


Care in a care home or care provided by a care agency at home is a regulated activity regulated by the Care Quality Commission (CQC).


On their website the Care Quality Commission says:


"We're the independent regulator of health and adult social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve."


If you go to on their website, you can see information about regulations and how CQC inspects services.


Best wishes.




*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

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