Ask Sheila England

Sheila will try to answer as many of your English Social Care questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

What are the five Key Lines of Enquiry?

Hi Sheila, I'm just about to go for the deputy manager position in my care home which is a seventy nine bedder. Can you advise me on the five key lines of enquiry that I would be expected to know?

 

 

Dear J,

 

Thank you for your question. KLOE stands for Key Lines of Enquiry. It’s important to clarify that they are 5 Key Questions (not 5 key lines of enquiry) and these Key Questions are:

 

Safe
Caring
Responsive
Effective
Well led

 

Each of the five key questions is broken down into a further set of questions. These are called Key Lines of Enquiry (KLOE). When CQC carry out inspections, they  use these to help decide what they need to focus on.

 

For example, the inspection team might look at how risks are identified and managed to help them understand whether a service is safe.

 

For example under the Key Question Safe, one of the KLOEs is:S1 How do systems, processes and practices safeguard people from abuse?

 

Before you go for your interview, have a look at the CQC website for more information:

 

https://www.cqc.org.uk/guidance-providers/adult-social-care/key-lines-enquiry-adult-social-care-services

 

https://www.cqc.org.uk/sites/default/files/20171020-adult-social-care-kloes-prompts-and-characteristics-final.pdf

 

Best of luck

 

Sheila

 


What would you like to ask Sheila?

Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.







Join over 53,000+ users already using the QCS Management System!
Start Free Trial
Back to Top
Start FREE Trial Click here