Ask Sheila

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

What is a KLOE?

What is a KLOE?

KLOE stands for Key Lines of Enquiry.

There are 5 Key Lines of Enquiry;

  • Is it Safe?
  • Is it Effective?
  • Is it Caring?
  • Is it Responsive?
  • Is it Well-Led?

You can read about the KLOEs on the CQC website HERE

QCS has developed a system to assist you when you have to respond to these questions.

All the policies and procedures that you currently have will fit in to one of the questions and QCS have done the work for you to make sure that you remain compliant whilst adapting to the new system.

Please always remember that the new methodology is more interested in the outcomes for real people in your care.


What would you like to ask Sheila?

Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.






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