Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

30th September 2014

What is a KLOE?

What is a KLOE?

KLOE stands for Key Lines of Enquiry.

There are 5 Key Lines of Enquiry;

  • Is it Safe?
  • Is it Effective?
  • Is it Caring?
  • Is it Responsive?
  • Is it Well-Led?

You can read about the KLOEs on the CQC website HERE

QCS has developed a system to assist you when you have to respond to these questions.

All the policies and procedures that you currently have will fit in to one of the questions and QCS have done the work for you to make sure that you remain compliant whilst adapting to the new system.

Please always remember that the new methodology is more interested in the outcomes for real people in your care.


*All information is correct at the time of publishing.


About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE from National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

Please do get in touch with our team of specialists if you can’t see an answer to the question you may have and we will be happy to help.

Here at QCS we have an extensive panel of specialists with a wide range of knowledge and experience so don’t worry if you have a social care question you are struggling to find the answer to, our team are here to help.







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