Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

29th October 2015

What is the definition of quality under new care act 2014?

What is the definition of quality under new care act 2014?

What is the definition of quality under new care act 2014Dear Tanya,

This is a very broad question.

The Care Act 2014 was more focussed on process for carers and service users than quality of service.

There is useful information about the Care Act 2014 on these websites.

All of CQC’s work is focussed on the quality of outcomes for individual service users. You can find a great deal of information on CQC’s website, although perhaps not in the format you were looking for.

Finally perhaps you should look at Quality Compliance Systems website to see a Quality Management  System that responds specifically to both the Care Act 2014 and the requirements of the CQC new methodology of inspection.

Best wishes.


*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

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