Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

04th August 2016

What questions can I expect from a CQC inspector?

Hi Sheila,

What are the questions CQC inspectors expect you to answer when they turn up?

Dear Job,

Thank you for your question.

The Care Quality Commission (CQC) have developed the Key Lines of Enquiry (KLOE) to help providers to answer the five key questions:

  • Is the service safe?
  • Is the service effective?
  • Is the service caring?
  • Is the service responsive?
  • I sthe service well-led?

These prompts and the sources of evidence are there to help you think about what may be covered during the inspection process for an individual service.

Depending on the service you are registered to provide you will find the relevant information here:

Community services key lines of enquiry (KLOE), prompts and potential sources of evidence

Residential key lines of enquiry (KLOE), prompts and potential sources of evidence

You must ensure that all the relevant paperwork is up to date and I would suggest that you regularly review any complaints that you receive to be sure that the complaints have been appropriately dealt with and that any learning has been shared with all your staff.

You must be able to demonstrate too that you are up to date with and able to demonstrate a knowledge of all relevant legislation.

With best wishes.


*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

Please do get in touch with our team of specialists if you can’t see an answer to the question you may have and we will be happy to help.

Here at QCS we have an extensive panel of specialists with a wide range of knowledge and experience so don’t worry if you have a social care question you are struggling to find the answer to, our team are here to help.

    Join over 130,000 users already using the QCS Management System!
    Start Free Trial Buy Now
    Back to Top