Ask Sheila - Archive
Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.
What questions can I expect from a CQC inspector?
What are the questions CQC inspectors expect you to answer when they turn up?
Thank you for your question.
The Care Quality Commission (CQC) have developed the Key Lines of Enquiry (KLOE) to help providers to answer the five key questions:
- Is the service safe?
- Is the service effective?
- Is the service caring?
- Is the service responsive?
- I sthe service well-led?
These prompts and the sources of evidence are there to help you think about what may be covered during the inspection process for an individual service.
Depending on the service you are registered to provide you will find the relevant information here:
You must ensure that all the relevant paperwork is up to date and I would suggest that you regularly review any complaints that you receive to be sure that the complaints have been appropriately dealt with and that any learning has been shared with all your staff.
You must be able to demonstrate too that you are up to date with and able to demonstrate a knowledge of all relevant legislation.
With best wishes.
*All information is correct at the time of publishing.
Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions.
For Sheila Scott OBE from National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.
For a long time, Sheila has answered thousands of your social care questions, her extensive experience has been invaluable in helping care providers to deliver outstanding care. Below you can access the many questions she answered during those years.
Here at QCS we have an extensive panel of specialists with a wide range of knowledge and experience so don’t worry if you have a social care question you are struggling to find the answer to, our team are here to help: https://www.qcs.co.uk/ask-the-care-specialists/