Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

23rd April 2015

Who apologises?

I understand about the new responsibilities around the Duty of Candour but I am wondering who should be responsible for delivering an apology? - Michael

Dear Michael,

If you are a subscriber to QCS, you will have received the Policy and Procedure relating to the Duty of Candour.

The Policy and Procedure spells out that the Duty of Candour relates to notifiable incidents (ie incidents that have to be reported to CQC).

The Registered Manager would normally be responsible for determining that a notification needs to be made and therefore would also normally be the person who issues an apology. This seems to me to be appropriate as one would expect the apology to be delivered by a senior member of staff.

Best wishes,

Sheila Scott


*All information is correct at the time of publishing.


About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

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