Ask Sheila England

Sheila will try to answer as many of your English Social Care questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Who apologises?

I understand about the new responsibilities around the Duty of Candour but I am wondering who should be responsible for delivering an apology? - Michael

Dear Michael,

If you are a subscriber to QCS, you will have received the Policy and Procedure relating to the Duty of Candour.

The Policy and Procedure spells out that the Duty of Candour relates to notifiable incidents (ie incidents that have to be reported to CQC).

The Registered Manager would normally be responsible for determining that a notification needs to be made and therefore would also normally be the person who issues an apology. This seems to me to be appropriate as one would expect the apology to be delivered by a senior member of staff.

Best wishes,

Sheila Scott


What would you like to ask Sheila?

Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.







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