Residential Services: Residential Services CQC Compliance Management

  • Compliant under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
  • Policies & Toolkits created by the UK’s leading knowledge experts, combined with up to 8,500 personalised pieces of information about your organisation.
  • Save Time — How long would it take you to create and update up to 168 pages of guidance?
  • All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.

Care homes have a need to provide what is broadly described as ‘residential services’. This encompasses Hotel Services, Catering and Maintenance, areas which contain important policies and procedures. The QCS Residential Services Module brings them together and enables a busy care home manager to fulfil their obligations more quickly and easily while running the home efficiently and compliantly.

View the System

  • Dashboard

    Navigate your policies, procedures, compliance tools and more. Everything you need for compliance is located on your dashboard.

  • System Details

    Customising your system is quick and easy, just fill out your System Details section, and we’ll customise the policies for you!

  • Search Function

    It’s easy to find the policy you’re looking for using our Find a Document Box

  • Policy Centre

    Our Policy Centre houses all of your policies and procedures. Health and Safety, Human Resources, Quality Assurance, Care Management, Quality Assurance and more, you’ll find everything you need here.

  • Custom Upload

    Our Custom Upload tool allows you to add your own documents to your system. This gives you the convenience of storing all your compliance documents in one place that your staff can access from any computer with internet access.

  • Manage Staff

    You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.

Ongoing Support and Guidance for Residential Services

  1. Simple to use

    online interface for all residential services activity

  2. All policies and procedures required

    to manage Catering, Food Hygiene, Housekeeping, Maintenance, Fire Safety

  3. Easy upgrade path

    from the Residential Services Module to the Full Management System

  4. Fully comprehensive approach

    Up to 190 pages with 50+ easy to follow QA policies and procedures, available in Word and PDF

  5. Upload your own documents

    to supplement the system for an even more comprehensive and personalised adult social care compliance tool

  6. Online customisation

    lets you change any of the up to 130+ fields that are customised to your business

  7. Weekly update email

    System compliant or not, number of updated & unread documents, recent staff logins PLUS e-mail notifications for care system updates

  8. Supports QA

    Meets the CQC Definition of Quality Assurance for on-going compliance

  9. Provides compliance

    for residential services under The Health and Social Care Act 2008

  10. Fully customised paperwork

    As required by the CQC, documents are specific to your organisation rather than generic

  11. Peace of mind

    Know you are compliant and that we keep you up to date

Saves Time

How long would it take you to create and update 190 pages of residential services guidance?

Residential Services: Residential Services CQC Compliance Management

Hotel Services

Key policies within Hotel Services include: Cleaning stock sheets, Housekeeping Communication and Action, Laundry Safety and Linen stock sheets.

Catering

The QCS Residential Services Module compiles all the essential policies which you need to run a compliant catering service.

The Catering section is divided into two categories: Catering Services and Hygiene. Within these categories there are policies, procedures and checklists for dealing with:

  • Catering Stocks
  • Uniforms
  • Kitchen Safety
  • Menu Choice
  • Cleaning Schedule and Audit
  • Cross Contamination
  • Food Hygiene

Maintenance

The Maintenance section covers Buildings, Equipment, Risk Assessment and Safety. Some of the policies included are: Security, Visiting Contractors, Lifts and Hoists, Legionella, Fire Safety, Electrical Safety. Ideally, this section is read in conjunction with the QCS Health & Safety Module where the aspects of safety which relate to maintenance are discussed.

Case Studies

Many of our clients choose to go ‘on the record’, telling the story of why they selected QCS to solve their problems and how it has helped them to take control of compliance.

  • Always very helpful

    Always very helpful, able to go the extra mile to assist with individual concerns. Helpline staff can signpost you to the best person for your query and follow up is very professional Ginny
  • Between the two people who have…

    Between the two people who have supported me during the start up of my qcs account, They have been fantastic, there wasn’t anything that was too much trouble, they helped me so much and was so friendly and fun. Great experience Hannah
  • Spoke to a lady named Kate who was…

    Spoke to a lady named Kate who was friendly with a great sense of humour. She very simply broke down all the benefits of QCS along with how to access and navigate on the platform. Extremely impressed with the customer service and the reassurance that they are there to help for whatever, whenever! Would recomend this service! Keep up the good work Seun

Pricing Great Discounts available for Groups and Multiple locations – Call us to find out more

Annual Plan Full Payment +VAT Monthly Plan 12 monthly payments +VAT
£1995.00 £166.25

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0333 405 33 33

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