Keynsham Mencap Family Home

“We can now look more at how we develop the service towards individual needs”

Taking the worry out of CQC policies and procedures

Client: Keynsham Mencap Family Home
Sector: Supported living
Product: Full Care Management System

“We can now look more at how we develop the service towards individual needs”

Gregory Bennett, Registered Manager for Keynsham Mencap Family Home is currently extending his services for supported living . Gregory found the 100s of policies needs reviewing and amending on a regular basis but found checking, rechecking and cross referencing these policy documents time consuming and eventually distracting from Gregory's caring responsibilities as a hands-on Registered Manager.

“We can person-centre our support rather than have an individual fit into the service”

Gregory had previous positive experience of using the QCS compliance management system and turned to us when policy document management control had become a hindrance. Quality Compliance Systems freed-up time for Keynsham Mencap Family Home so it could be more responsive to the personal needs of their service users. The ongoing customer support QCS provides, allows peace of mind and relieves some of the pressures experienced as a Registered Manager.

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