April 15, 2020
The Friends and Family Test (FFT) asks people if they would recommend the NHS services they have used and offers a range of responses. Patient FFT settings include GP, Dental, Inpatient, A&E, Maternity, Outpatients, Ambulance (patient transport), Mental Health, and Community. From 1 April 2020, a new question has replaced the original FFT question about whether people would recommend the service they used to their friends and family.