Key changes for the Friends and Family test (Last update 15.04.20) | QCS

Key changes for the Friends and Family test (Last update 15.04.20)

Dementia Care
April 15, 2020

The Friends and Family Test (FFT) asks people if they would recommend the NHS services they have used and offers a range of responses. Patient FFT settings include GP, Dental, Inpatient, A&E, Maternity, Outpatients, Ambulance (patient transport), Mental Health, and Community. From 1 April 2020, a new question has replaced the original FFT question about whether people would recommend the service they used to their friends and family.

We have summarised the key changes for you, which can be downloaded here.

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