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15th April 2020

Key changes for the Friends and Family test (Last update 15.04.20)

The Friends and Family Test (FFT) asks people if they would recommend the NHS services they have used and offers a range of responses. Patient FFT settings include GP, Dental, Inpatient, A&E, Maternity, Outpatients, Ambulance (patient transport), Mental Health , and Community. From 1 April 2020, a new question has replaced the original FFT question about whether people would recommend the service they used to their friends and family.

We have summarised the key changes for you, which can be downloaded here.

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*All information is correct at the time of publishing. Use of this material is subject to your acceptance of our terms and conditions.

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