As lockdown is lifting, guidance is changing daily for GPs. It can be a minefield to ensure that your practice stays transparent and that your patients receive the right advice and are fully aware of what they should and shouldn’t do.
We have prepared two A4 posters highlighting the information patients need to know. These have been designed for you to share on your website, social media and around your practice.
The posters allow you to engage directly with your patients, informing them of the preparations your practice have made during coronavirus and measures you have taken to protect them, what patients should do if they wish to make an appointment and what patients should do if they need medical advice.
Regulation 17: Good governance
The intention of this regulation is to make sure that providers have systems and processes that ensure that they are able to meet other requirements in this part of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Regulations 4 to 20A). To meet this regulation; providers must have effective governance, including assurance and auditing systems or processes. These must assess, monitor and drive improvement in the quality and safety of the services provided, including the quality of the experience for people using the service. The systems and processes must also assess, monitor and mitigate any risks relating the health, safety and welfare of people using services and others. Providers must continually evaluate and seek to improve their governance and auditing practice.
How QCS can help you further with quality improvement
QCS’ risk assessment module can further support with this process and allows providers to ensure all aspects of the risk assessment process are fully achieved. The module provides a risk assessment platform which houses all the key features required to complete a robust and sufficient risk assessment. In addition, QCS provide:
- Fully compliant Scottish policies, procedures and supporting documents
- Mock inspection toolkits reflecting the key questions
- Satisfaction Surveys for Service Users, Relatives, Staff and Visiting Professionals