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24th July 2020

Good Care Recruitment

During the coronavirus pandemic we have seen countless examples which celebrate the great work being done by the social care sector and which have inspired people to embark on a career in the industry. Therefore, as we continue through Good Care Month, continuing this momentum to engage and further inspire the public to consider a career in care would be beneficial for all providers.

To support with this, providers should implement focussed recruitment drives and prepare their service to ensure safe and effective care continues throughout the year. As such, some key tips to ensuring you are continually prepared include:

  • Ensuring staffing levels remain sufficient to meet service user demand; where there is a short fall prepare for this in advance through recruitment drives and utilising existing staff effectively
  • Ensure staff rotas are created in advance and share these with staff to confirm there are no immediate issues
  • Ensure service user rotas are distributed, where possible, so that service users are aware of their visits in advance and who will be supporting them

The national recruitment campaign by the Department of Health and Social Care is also an important resource to utilise for your recruitment activity. The campaign, ‘Every day is different when you care’, aims to drive more people to consider and apply for jobs in the health and social care sector. As part of this, resources are available for providers to utilise, including materials, ideas, and tips to support your local recruitment activities. It is therefore essential that you are active in your local area and that people know about your vacancies from a variety of mediums including events, social media, and local PR initiatives.

And as we continue through the coronavirus pandemic and lockdown eases it is also important to reassure perspective candidates of what processes you have in place to meet government guidelines in relation to COVID-19.  Ensure that you have robust policies and procedures in place and sufficient supplies of PPE for staff to utilise; the latest updates from QCS on coronavirus, as well as the QCS COVID-19 Hub offer an array of policies, procedures, factsheets, checklists and other documents to further support in this area.

Where all avenues have been examined for staff and further resources are needed, having agency staff to support may be another option. Although it is not ideal to have agency staff for long periods of time, a safe and effective service is paramount. Therefore, if agency staff are deployed, then robust recruitment checks beforehand need to take place to ensure they are safe to support your service users. The QCS Agency Staff Policy and Procedure can support with this, and some key aspects that need to be confirmed in relation to agency staff include:

  • Satisfactory references
  • DBS checks
  • Right to work in the UK confirmed
  • Mandatory training has been achieved

Although this is not an exhaustive list, these are some of the key checks, alongside your main recruitment practices, that will allow you to confirm that the agency worker is cleared to work for the service. In achieving these it supports both Regulations 18 and 19 of the Health and Social Care Act and evidence of this should be available during regulatory inspections.

*All information is correct at the time of publishing. Use of this material is subject to your acceptance of our terms and conditions.

Emily Watts

Domiciliary Care Policy Lead

Emily has a background in quality and compliance with specific expertise in audit. Her previous roles have included working with domiciliary care branches that required improvement and supporting them to action plan and improve their quality and compliance. Working at one of the largest UK domiciliary care providers ensured Emily was exposed to significant numbers of CQC, CIW and Care Inspectorate Scotland inspections. She led internal audits bench marking against regulatory standards , supporting managers in the drive to deliver high quality care and support. Emily has a proven track record in supporting the transformation of branches that require improvement, moving them to compliant and on the journey to outstanding. Read more

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