Expert Insights

The importance of being organised and its impact on being safe should never be underestimated. My mother always told me “clean up as you go.” That was the advice when,…

The new GDC Standards state for the first time that we ‘must’ listen to our patients.  As well as listening, we should be actively encouraging communication.   Successful communication is the…

Media headlines this week have suggested that sugar is the new tobacco – a public addictive health hazard and a major cause of obesity and diabetes.  A new campaign group…

Putting together a report in response to a safeguarding allegation can be a difficult and daunting task. Where do you start? I always start my reports by giving some context…

For anyone unaware, more than 100 family dentists have signed a letter to the Telegraph which accuses Ministers of hiding the “rotten truth” about the “compromised and mismanaged” system of…

At first they seem an irritation. You’ve made the difficult decision to discipline or dismiss an employee and now you have to hear an appeal. It is as if the…

What’s new? The way in which we collect patient information has moved on from paper records to a new era that some are finding hard to come to terms with,…

The Problem of financial abuse – How are you guarding Service Users against this risk? Last week we were reviewing our safeguarding policy in the light of a new and…