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Patient Access Self-Assessment Toolkit


Use of online services by patients soared by 150% in 2020. In 2019, 6 million patients had access to at least one online service but due to COVID-19, this rose to 15 million 2020. This rapid digital innovation transformation means that people now seek medical help in different ways. Changing how ‘patient access’ is perceived.

With practices adapting to the new way of service provision, the 2021 National GP patient Survey has also been redeveloped to reflect the changes, allowing patients to share their GP practice experience more accurately.

QCS' new Patient Access Self-Assessment Tool has been designed to help you review and evidence how you provide good patient access. You can also outline any future action plan that allows you to continue to improve your services.

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Use of online services by patients soared by 150% in 2020. In 2019, 6 million patients had access to at least one online service but due to COVID-19, this rose to 15 million 2020. This rapid digital innovation transformation means that people now seek medical help in different ways. Changing how ‘patient access’ is perceived.

With practices adapting to the new way of service provision, the 2021 National GP patient Survey has also been redeveloped to reflect the changes, allowing patients to share their GP practice experience more accurately.

QCS' new Patient Access Self-Assessment Tool has been designed to help you review and evidence how you provide good patient access. You can also outline any future action plan that allows you to continue to improve your services.

How QCS can help you further with quality improvement