Policy Updates
Bespoke - All Care Mgmt DC
De-escalation Policy and Procedure
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Reference: CC36Heavily updated De-Escalation policy, edited to include NICE guidelines on the recognition and avoidance of violent behaviour together with their guidance on de-escalation itself. The NICE Guidelines on Violence are copied in the Documents Library of your QCS web site.
Service User Communication with Organisation Policy and Procedure
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Reference: CR27Creation of specific domcare and supported living oriented policy
Choice Policy and Procedure
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Reference: CR21Creation of specific domcare and supported living oriented policy
Unable to Gain Access Policy and Procedure
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Reference: CC68NEW: This policy has been developed to provide guidance on how to proceed if a care or support worker is unable to gain access to a service users property.
Human Rights Policy and Procedure
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Reference: CR29Creation of new policy to summarise into one document the various elements of the Human Rights Act and Directive within the QCS system.
Advocacy Policy and Procedure
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Reference: CR02This policy has been updated to include details regarding Independent Mental Capacity Advocates and Independent Mental Health Advocates and the circumstances where they might be appointed.
Dementia Policy and Procedure
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Reference: CC41The Dementia Policy and Procedure is a new addition to your QCS System. Over the coming months we will be further developing the policy to add even more helpful tools to assist you in providing person centred care for your users with Dementia. Watch for further updates.
Promoting Independence with Continence Policy and Procedure
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Reference: CC08This policy has been updated promote service user independence with continence. The policy has also been renamed. It was previously known as Continence Management Policy and Procedure.
Late and Missed Visits Policy and Procedure
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Reference: CC44This update includes a new policy for Late and Missed Visits.
Hospital Discharge Policy and Procedure
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Reference: CA17NEW: This new policy has been added to assist you with systemising the discharge of service users from hospital and to ensure effective transfer of information.
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