Advance Care Planning Policy and Procedure

COVID-19 Hub Care Management COVID-19 Region: | Reference: CR70

This policy outlines how to support a service user with an advance care plan, detailing their wishes and preferences. It has been updated in light of Max and Keira’s Law in relation to organ donation and a new Further Reading reference has been added that staff should familiarise themselves with.

Swabbing Policy and Procedure

COVID-19 Hub Care Management COVID-19 Region: | Reference: CC98

This policy has been updated to reflect the recent ‘Coronavirus (Covid-19) – Provision of homecare’ guidance issued by the government and to reflect the changes to those that can request a test when they have symptoms of the coronavirus. New procedural points have also been added including ones on:

– Testing for patients and discharge to the community
– Swab Test Results

Information around the new test and trace service has also been included alongside some additional references, while existing ones have been checked to ensure they remain current.

Mini Mock Inspection – COVID19 Quality Audit

COVID-19 Hub Care Management COVID-19 Region: | Reference: MIGM02

Managing the impact of COVID-19 and making sure you continue to provide Safe, Caring, Effective, Responsive and Well-led services is challenging. In response to the recognition that there are multiple demands on your time, we have created a mini mock inspection to help you evidence that your services are still compliant with the CQC requirements during the COVID-19 pandemic.

Oxygen Saturation Monitoring Policy and Procedure

COVID-19 Hub Care Management COVID-19 Region: | Reference: CC114

This is a new policy on measuring oxygen saturation levels to support discharge from hospitals and reduce admissions to hospital during the COVID-19 pandemic. It includes reference to the RESTORE2 tools to spot early signs of deterioration and contains links to a training video on oxygen saturation measurements and the NEWS observation form.

Blood Pressure Monitoring Policy and Procedure

COVID-19 Hub Care Management COVID-19 Region: | Reference: CC116

This is a new policy to support the assessment of Service Users who may have deteriorating health as a result of COVID-19. It is part of a suite of policies that are used to assess deterioration. The policy contains links to RESTORE2 and to training material on blood pressure measurements by Health Education England.

Data Protection and Confidentiality Policy and Procedure

Care Management Rights & Abuse Region: | Reference: CR33

This policy details how confidentiality and data protection should be undertaken in the service to ensure the overall safety of information. It has been reviewed and updated with increased emphasis placed on data protection and confidentiality, as well as consideration for company data confidentiality. The title has been changed to ‘Data Protection and Confidentiality Policy and Procedure’ to reflect these changes. Previously it was ‘Confidentiality Policy and Procedure’.

Resuscitation Policy and Procedure

Care Planning Risk Assessment & Care Planning Region: | Reference: CP27

Updated to include Anaphylaxis, cross infection and the resuscitation of staff. This policy has been converted to the new QCS format. For Domiciliary Care and Supported Living Clients, this policy supersedes policy CP07.

Management and Prevention of Violence at Work Policy and Procedure

Quality Assurance Administration Quality Assurance Region: | Reference: QQ17

Policy reviewed and amended to reflect changes in current legislation and best practice. Updated to the new QCS format and reflecting CQC and other stakeholder requirements. Updates made to ensure it meets the requirements of working in a service user’s own home. This policy replaces Policy Number QQ06 for Domiciliary and Supported Living Clients.

Social Networking Policy and Procedure

Administration Business Operations Region: | Reference: AB26

This policy updates the Social Networking Policy and Procedure and converts it into the new policy format. The policy has been tightened up to make sure the sanctions for non-compliance are clear.

First Aid Policy and Procedure

Human Resources Miscellaneous Region: | Reference: PM01

Policy re-written in the new QCS Policy format, more detail included on first aid qualifications and the responsibilities of the service.