Patient survey to be used to carry out as a self-assessment of ‘Effective’ within the Practice.
The policy has been updated to outline the interaction between maternity leave and furlough leave during the current COVID-19 crisis. This policy outlines the minimum legal requirements for someone who will be going or is already on maternity leave including notice requirements.
Staff survey to be used to carry out as a self-assessment of ‘Safe’ within the Practice.
Patient survey to be used to carry out as a self-assessment of responsiveness within the Practice.
This policy has been reviewed with minor changes undertaken to the content of the policy. Additional Further Reading and a revised Action Planning Template form have been added. References have been reviewed and updated.
Staff survey to be used to carry out as a self-assessment of Caring within the Practice.
Patient survey to be used to carry out as a self-assessment of Caring within the Practice.
This document details our approach to part-time working and the procedures that must be followed when employing part-time workers. The policy has been reviewed with minimal changes made.
Policy revised to explain how to use the Stakeholder (satisfaction) Surveys and provide guidance on how these work with the mock inspection process. These tools are part of the QCS Quality Assurance process to drive improvement by listening to a wide range of people’s experiences. The surveys ask the respondent to rate the service under each of the five questions using the four-point rating scale that the regulator uses. A new survey analysis form has been added. Additions have been made to the ‘Key Facts for Professionals’ section and ‘Further Reading’ resources have been included.