Policy Updates

General Practitioners

Document Modified Date: 20/05/2020 10:09

Patients and Their Families Survey – Effective

Stakeholder Surveys Effective - Surveys Region: | Reference: FSGE1

Patient survey to be used to carry out as a self-assessment of ‘Effective’ within the Practice.

Document Modified Date: 19/05/2020 11:28

Maternity Leave Policy and Procedure

Human Resources Absence, Holidays and Sickness Region: | Reference: GPA03

The policy has been updated to outline the interaction between maternity leave and furlough leave during the current COVID-19 crisis. This policy outlines the minimum legal requirements for someone who will be going or is already on maternity leave including notice requirements.

Document Modified Date: 18/05/2020 16:35

Patients and Their Families Survey – Safe

Stakeholder Surveys Safe - Surveys Region: | Reference: FSGS1

Patient survey to be used to carry out as a self-assessment of Safe within the practice.

Document Modified Date: 18/05/2020 09:09

Staff and Other Health Professionals Survey – Safe

Stakeholder Surveys Safe - Surveys Region: | Reference: FSGS2

Staff survey to be used to carry out as a self-assessment of ‘Safe’ within the Practice.

Document Modified Date: 15/05/2020 11:22

Patients and Their Families Survey – Responsive

Stakeholder Surveys Responsive - Surveys Region: | Reference: FSGR1

Patient survey to be used to carry out as a self-assessment of responsiveness within the Practice.

Document Modified Date: 14/05/2020 18:20

Action Planning Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: GQQ01

This policy has been reviewed with minor changes undertaken to the content of the policy. Additional Further Reading and a revised Action Planning Template form have been added. References have been reviewed and updated.

Document Modified Date: 14/05/2020 18:05

Staff and Other Health Professionals Survey – Caring

Stakeholder Surveys Caring - Surveys Region: | Reference: FSGC2

Staff survey to be used to carry out as a self-assessment of Caring within the Practice.

Document Modified Date: 14/05/2020 17:40

Patients and Their Families Survey – Caring

Stakeholder Surveys Caring - Surveys Region: | Reference: FSGC1

Patient survey to be used to carry out as a self-assessment of Caring within the Practice.

Document Modified Date: 12/05/2020 10:45

Part-Time Employees Policy and Procedure

Human Resources Contract of Employment Region: | Reference: GPC09

This document details our approach to part-time working and the procedures that must be followed when employing part-time workers. The policy has been reviewed with minimal changes made.

Document Modified Date: 12/05/2020 09:44

Stakeholder Surveys Policy and Procedure

Stakeholder Surveys Guidance policies Region: | Reference: FSG00

Policy revised to explain how to use the Stakeholder (satisfaction) Surveys and provide guidance on how these work with the mock inspection process. These tools are part of the QCS Quality Assurance process to drive improvement by listening to a wide range of people’s experiences. The surveys ask the respondent to rate the service under each of the five questions using the four-point rating scale that the regulator uses. A new survey analysis form has been added. Additions have been made to the ‘Key Facts for Professionals’ section and ‘Further Reading’ resources have been included.

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