Policy Updates

GP - CQC Registration

Document Modified Date: 18/05/2020 09:09

Staff and Other Health Professionals Survey – Safe

Stakeholder Surveys Safe - Surveys Region: | Reference: FSGS2

Staff survey to be used to carry out as a self-assessment of ‘Safe’ within the Practice.

Document Modified Date: 15/05/2020 11:22

Patients and Their Families Survey – Responsive

Stakeholder Surveys Responsive - Surveys Region: | Reference: FSGR1

Patient survey to be used to carry out as a self-assessment of responsiveness within the Practice.

Document Modified Date: 14/05/2020 18:05

Staff and Other Health Professionals Survey – Caring

Stakeholder Surveys Caring - Surveys Region: | Reference: FSGC2

Staff survey to be used to carry out as a self-assessment of Caring within the Practice.

Document Modified Date: 14/05/2020 17:40

Patients and Their Families Survey – Caring

Stakeholder Surveys Caring - Surveys Region: | Reference: FSGC1

Patient survey to be used to carry out as a self-assessment of Caring within the Practice.

Document Modified Date: 12/05/2020 09:44

Stakeholder Surveys Policy and Procedure

Stakeholder Surveys Guidance policies Region: | Reference: FSG00

Policy revised to explain how to use the Stakeholder (satisfaction) Surveys and provide guidance on how these work with the mock inspection process. These tools are part of the QCS Quality Assurance process to drive improvement by listening to a wide range of people’s experiences. The surveys ask the respondent to rate the service under each of the five questions using the four-point rating scale that the regulator uses. A new survey analysis form has been added. Additions have been made to the ‘Key Facts for Professionals’ section and ‘Further Reading’ resources have been included.

Document Modified Date: 05/05/2020 15:07

Quality Assurance Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: GQQ07

This policy has been reviewed with no changes undertaken to the content of the policy. References have been reviewed and updated.

Document Modified Date: 30/04/2020 16:07

Serious Incident Notification Policy and Procedure

Health and Safety Health & Safety Region: | Reference: GHS08

This policy outlines how staff must report to the appropriate regulatory bodies and local organisations when a serious incident has occurred. The Objectives and Policy sections have been updated, new definitions have been added, and the Procedure has been reviewed with no significant changes. References have been reviewed and updated.

Document Modified Date: 17/04/2020 11:18

Access to Information Policy and Procedure

Administration Communications Region: | Reference: GAC01

This policy has been reviewed and updated to incorporate references to other policies and procedures and reflect current legislation. References have been checked and updated, with additional References and Further Reading resources added.

Document Modified Date: 14/04/2020 09:54

Risk Policy and Procedure

Health and Safety Health & Safety Region: | Reference: GCR01

This policy sets out how staff must approach the management of risks within their team and the Practice. It highlights the need for risk identification, assessment and mitigation. The policy has been reviewed and updated. References have been updated and some additional resources added in the Forms section.

Document Modified Date: 11/03/2020 12:54

Care Quality Commission Notification Policy and Procedure

Administration Communications Region: | Reference: GAC07

This policy provides guidance on when and how to send notifications to the CQC. It has been reviewed and updated to include a link to The Health Protection (Notification) Regulations 2010.

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