Policy Updates

GP Management and Medications

Document Modified Date: 19/02/2019 14:34

Mock Inspection: Responsive

Mock Inspection Toolkit RESPONSIVE Region:

| Reference: MIGR01

This policy has been converted to the new QCS format and developed to reflect the Care Quality Commission’s inspection framework of the five Key Questions and the latest thinking from the CQC on how it will inspect GP practices. This Mock Inspection Toolkit will assist with understanding Key Question 4 – ‘Is the Service Responsive?’ It now incorporates the four KLOEs, HR1, HR2, HR3 and HR4. Previously there were four individual mock inspections for this Key Question. This Mock Inspection, therefore, supersedes MIGR02, MIGR03 and MIGR04 which have all been archived. Please also note that The ‘Key Facts for Service Users’ has been omitted from this document as it is designed as an internal self-audit tool.

Clusters: General Practitioners GP Management and Medications

Document Modified Date: 19/02/2019 14:34

Mock Inspection: Caring

Mock Inspection Toolkit CARING Region:

| Reference: MIGC01

This policy has been converted to the new QCS format and developed to reflect the Care Quality Commission’s inspection framework of the five Key Questions and the latest thinking from the CQC on how it will inspect GP practices. This Mock Inspection Toolkit will assist with understanding Key Question 3 – ‘Is the service Caring?’ It now incorporates the three KLOEs, HC1, HC2, and HC3. Previously there were three individual Mock Inspections for this Key Question. This Mock Inspection supersedes MIGC02 and MIGC03 which have now been archived. Please also note that The ‘Key Facts for Service Users’ has been omitted from this document as it is designed as an internal self-audit tool.

Clusters: General Practitioners GP Management and Medications

Document Modified Date: 19/02/2019 14:34

Mock Inspection: Effective

Mock Inspection Toolkit EFFECTIVE Region:

| Reference: MIGE01

This policy has been converted to the new QCS format and developed to reflect the Care Quality Commission’s inspection framework of the five Key Questions and the latest thinking from the CQC on how it will inspect GP practices. This Mock Inspection Toolkit will assist with understanding Key Question 2 – ‘Is the service Effective?’ It now incorporates the six KLOEs, HE1, HE2, HE3, HE4, HE5 and HE6. Previously there were seven individual Mock Inspections for this Key Question. This Mock Inspection supersedes MIGE02, MIGE03, MIGE04, MIGE05, MIGE06 and MIGE07 which have now been archived. Please also note that The ‘Key Facts for Service Users’ has been omitted from this document as it is designed as an internal self-audit tool.

Clusters: General Practitioners GP Management and Medications

Document Modified Date: 19/02/2019 14:34

Mock Inspection: Safe

Mock Inspection Toolkit SAFE Region:

| Reference: MIGS01

This policy has been converted to the new QCS format and developed to reflect the Care Quality Commission’s inspection framework of the five Key Questions and the latest thinking from the CQC on how it will inspect GP practices. This Mock Inspection Toolkit will assist with understanding Key Question 1 – ‘Is the Service Safe?’ It now incorporates the six KLOEs, HS1, HS2, HS3, HS4, HS5 and HS6. Previously there were five individual mock inspections for this Key Question. This Mock Inspection, therefore, supersedes MIGS02, MIGS03, MIGS04 and MIGS05 which have all been archived. Please also note that The ‘Key Facts for Service Users’ has been omitted from this document as it is designed as an internal self-audit tool.

Clusters: General Practitioners GP Management and Medications

Document Modified Date: 19/02/2019 14:34

Mock Inspection Toolkit – Introduction

Mock Inspection Toolkit Mock Inspection Toolkit Region:

| Reference: MIG01

This policy has been fully updated and redeveloped to provide an overview of the revised Mock Inspection process for GPs. It fully supports the CQC inspection process and details how internal audit and assessment will prepare a Practice for a CQC site visit. It outlines how the Mock Inspection process supports quality assurance and drives improvement. Depending on the Practice’s level of confidence in the Mock Inspections, and how effectively they have been carried out, findings, action plans, improvements and monitoring of changes made (including stakeholder feedback) could be shared with the CQC Inspection Team to demonstrate how quality assurance is embedded in all activities.

Clusters: General Practitioners GP Management and Medications

Document Modified Date: 19/02/2019 14:34

Mock Inspection: Well-Led

Mock Inspection Toolkit WELL-LED Region:

| Reference: MIGW01

This policy has been converted to the new QCS format and developed to reflect the Care Quality Commission’s inspection framework of the five Key Questions and the latest thinking from the CQC on how it will inspect GP practices. This Mock Inspection Toolkit will assist with understanding Key Question 5 – ‘Is the service Well-Led?’ It now incorporates the eight KLOEs, HW1, HW2, HW3, HW4, HW5, HW6, HW7 and HW8. Previously there were five individual mock inspections for this Key Question. This Mock Inspection therefore supersedes MIGW02, MIGW03, MIGW04 and MIGW05 which have all been archived. Please also note that The ‘Key Facts for Service Users’ has been omitted from this document as it is designed as an internal self-audit tool.

Clusters: General Practitioners GP Management and Medications

Document Modified Date: 19/02/2019 14:07

Witnessing of Documents Policy and Procedure

Administration Business Operations Region:

| Reference: GAB23

Policy reviewed and converted to new QCS policy format. Policy statement added to ensure that providers consider safeguarding issues to protect the service user from financial or other abuse.

Clusters: General Practitioners GP - Safeguarding GP Management and Medications

Document Modified Date: 19/02/2019 14:03