Policy Updates

GP - Quality Assurance

Document Modified Date: 12/05/2020 09:44

Stakeholder Surveys Policy and Procedure

Stakeholder Surveys Guidance policies Region: | Reference: FSG00

Policy revised to explain how to use the Stakeholder (satisfaction) Surveys and provide guidance on how these work with the mock inspection process. These tools are part of the QCS Quality Assurance process to drive improvement by listening to a wide range of people’s experiences. The surveys ask the respondent to rate the service under each of the five questions using the four-point rating scale that the regulator uses. A new survey analysis form has been added. Additions have been made to the ‘Key Facts for Professionals’ section and ‘Further Reading’ resources have been included.

Document Modified Date: 30/04/2020 13:49

Administration Management Policy and Procedure

Quality Assurance Administration Quality Assurance Region: | Reference: GQA01

Policy converted to the new QCS format. This policy sets outs to describe the non-specific make up of an Administrative Team and the nature of administration in general practice. The policy focuses on the importance of service, quality, governance and compliance drivers.

Document Modified Date: 30/04/2020 13:49

Management and Prevention of Violence at Work Policy and Procedure

Health and Safety Health & Safety Region: | Reference: GQQ04

Policy reviewed, updated to the new QCS format and amended to reflect changes in current legislation, guidance and best practice. The Risk Assessment in the Forms section has also been updated.

Document Modified Date: 14/04/2020 09:54

Risk Policy and Procedure

Health and Safety Health & Safety Region: | Reference: GCR01

This policy sets out how staff must approach the management of risks within their team and the Practice. It highlights the need for risk identification, assessment and mitigation. The policy has been reviewed and updated. References have been updated and some additional resources added in the Forms section.

Document Modified Date: 11/03/2020 10:31

Referral Policy and Procedure

Clinical Governance Risk Management and Safeguarding Region: | Reference: GCR04

Policy provides details on NHS and private referrals. It has been reviewed and references have been checked an updated.

Document Modified Date: 07/02/2020 17:04

Record Keeping Policy and Procedure

Administration Communications Region: | Reference: GAC11

This policy has been reviewed with minor changes and updated to reflect electronic records and transfer of messages. The references have been checked and remain current.

Document Modified Date: 07/02/2020 17:04

Record Keeping Policy and Procedure

Administration Communications Region: | Reference: GAC11

This policy has been reviewed with minor changes and updated to reflect electronic records and transfer of messages. The references have been checked and remain current.

Document Modified Date: 27/01/2020 12:31

Staff Retention Policy and Procedure

Quality Assurance Human Resources Quality Assurance Region: | Reference: GQH06

This policy and procedure has been updated to focus it on primary care staff retention and sets out the range of measures that can be used to retain staff according to the size and organisation of an individual general practice.

Document Modified Date: 16/01/2020 15:14

Audit Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: GQQ02

This policy and procedure describes and supports audit for general practice and references have been provided specifically for healthcare audit which is a requirement for all NHS providers and, in particular, will be required by GPs and nurses for revalidation.

Document Modified Date: 06/12/2019 13:54

Audit Policy and Procedure

Clinical Governance Practice Management Region: | Reference: GCP09

This policy outlines the approach to Audit in the Practice and the procedures that will need to be followed to ensure effective audit outcomes. The policy and procedure has been updated to include a reference link to administration and clerical staff picking up “clinical” work under the GPFV which will need auditing. A new section has been added to your system details requiring you to state the name of your Practice Clinical Governance Lead. Please update your system details to ensure that the information contained within the policy reflects your service.

Join over 120,000 users already using the QCS Management System!
Start Free Trial
Back to Top

Register here for your FREE TRIAL

  • Try our unique Management System, or any of our individual packs
  • PLUS! Gain FREE trial access to our Mock Inspection Toolkit
  • Over 2,300+ pages of easy to use guidance and 300+ policies & procedures

Simply fill out the form below and get full access for 24 hours to a QCS Management System of your choice.