Quality Assurance - Residential
This review has been undertaken with additional information and references. Links have also been provided to clarify the legal stance and business reasons for training.
The policy has been converted into the new policy format. The policy builds on the previous policy and makes it clear that there is no fixed retirement age and that retirement is driven by the employee and not the employer.
New policy to address issues of clinical governance and the process areas that clinical governance is important to recognise.
This document has been updated to amend ‘Nominated Person’ to ‘Nominated Individual’, in line with CQC terminology. Also, this document has been updated for minor amendments to wording and grammar.
Form attached to policy
Updated to be more in line with current government strategies on mental health.
The Service User Satisfaction Survey has been updated to include a section asking for the service user”s feedback on use of the term ”Service User”. This will give you valuable insight towards operating a person-centred service.
This policy has been updated to include additional guidance from the LGO complaints checklists.
A new policy and procedure which lays out the best practice methods for implementing new and updated QCS Policies and Procedures.
Updated to include a terminology section, details on appointing a meeting coordinator and information on incorporating discussion of the new Stakeholder Surveys.