Policy Updates
Quality Assurance - Residential
Document Modified Date: 10/07/2017 15:11
Health and Safety Training Policy and Procedure
Health and Safety Health & Safety Region: 
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Reference: HS05
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Reference: HS05This review has been undertaken with additional information and references. Links have also been provided to clarify the legal stance and business reasons for training.
Clusters: Care Home (Learning Disability) Care Home (Mental Health over 18) Care Home with Nursing + Show more
Care Home without Nursing Century Health Care Domiciliary Care Domiciliary Care (Health) Domiciliary Care Mental Health Early Years - Children under 8? Health & Safety Health & Safety - Care Home Health & Safety - Care Home (Learning Disability) Health & Safety - Care Home (Mental Health over 18) Health & Safety - Care Home with Nursing Health & Safety - Domiciliary Care Health & Safety - Supported Living Infection Control - Care Home Infection Control - Care Home (Learning Disability) Infection Control - Care Home (Mental Health) Infection Control - Care Home with Nursing Infection Control - Domiciliary Care Infection Control - Supported LIving Quality Assurance - Residential Quality Assurance + SOP Registration Pack - Care Home Registration Pack - Care Home (Learning Disability) Registration Pack - Care Home with Nursing Registration Pack - Domiciliary Care Registration Pack - Supported Living Registration Pack-Mental Health (18-65) Supported Living Supported Living - operator owned accommodation
Document Modified Date: 06/02/2017 12:24
Retirement Policy and Procedure
Human Resources Miscellaneous Region: |
Reference: PM05
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Reference: PM05The policy has been converted into the new policy format. The policy builds on the previous policy and makes it clear that there is no fixed retirement age and that retirement is driven by the employee and not the employer.
Clusters: Abbey Healthcare Care Home (Learning Disability) Care Home (Mental Health over 18) + Show more
Care Home with Nursing Care Home without Nursing Century Health Care Domiciliary Care Domiciliary Care Mental Health Early Years - Children under 8? Human Resources Human Resources - Care Home Human Resources - Care Home (Learning Disability) Human Resources - Care Home (Mental Health over 18) Human Resources - Care Home with Nursing Human Resources - Domiciliary Care Human Resources - Supported Living Quality Assurance - Residential Quality Assurance + SOP Registration Pack - Domiciliary Care Supported Living Supported Living - operator owned accommodation
Document Modified Date: 07/12/2016 10:10
Clinical Governance Policy and Procedure
Quality Assurance Care Management Quality Assurance Region: |
Reference: QC22
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Reference: QC22New policy to address issues of clinical governance and the process areas that clinical governance is important to recognise.
Document Modified Date: 11/01/2016 09:37
Job Description – Nominated Individual
Human Resources Job Descriptions Region: |
Reference: PJ33
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Reference: PJ33This document has been updated to amend ‘Nominated Person’ to ‘Nominated Individual’, in line with CQC terminology. Also, this document has been updated for minor amendments to wording and grammar.
Human Resources - Care Home (Mental Health over 18) Human Resources - Care Home with Nursing Human Resources - Domiciliary Care Human Resources - Supported Living Quality Assurance - Residential Quality Assurance + SOP Registration Pack - Care Home Registration Pack - Care Home with Nursing Registration Pack - Domiciliary Care Registration Pack - Supported Living Supported Living Supported Living - operator owned accommodation
Document Modified Date: 06/04/2015 00:00
Care Communication and Information Policy and Procedure
Quality Assurance Care Management Quality Assurance Region: |
Reference: QC03
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Reference: QC03Form attached to policy
Clusters: Abbey Healthcare Care Home (Learning Disability) Care Home (Mental Health over 18) + Show more
Care Home with Nursing Care Home without Nursing Century Health Care Early Years - Children under 8? Quality Assurance - Residential Quality Assurance + SOP Safeguarding - Care Home Safeguarding - Learning Disability Care Home Safeguarding - Mental Health Care Home Safeguarding - Supported Living Supported Living Supported Living - operator owned accommodation
Document Modified Date: 06/04/2015 00:00
National Service Framework Policy and Procedure
Quality Assurance Care Management Quality Assurance Region: |
Reference: QC12
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Reference: QC12Updated to be more in line with current government strategies on mental health.
Document Modified Date: 06/04/2015 00:00
Service User Satisfaction Survey Policy and Procedure
Quality Assurance Care Management Quality Assurance Region: |
Reference: QC14
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Reference: QC14The Service User Satisfaction Survey has been updated to include a section asking for the service user”s feedback on use of the term ”Service User”. This will give you valuable insight towards operating a person-centred service.
Clusters: Quality Assurance - Residential
Document Modified Date: 06/04/2015 00:00
Complaints, Suggestions and Compliments Policy and Procedure
Quality Assurance Management of Quality Assurance Region: 
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Reference: QQ03
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Reference: QQ03This policy has been updated to include additional guidance from the LGO complaints checklists.
Clusters: Abbey Healthcare Care Home (Learning Disability) Care Home (Mental Health over 18) + Show more
Care Home with Nursing Care Home without Nursing Century Health Care Domiciliary Care Domiciliary Care Mental Health Early Years - Children under 8? Quality Assurance - Community Quality Assurance - Residential Quality Assurance + SOP Registration Pack - Domiciliary Care Registration Pack - Supported Living Safeguarding - Care Home Safeguarding - Domiciliary Care Safeguarding - Learning Disability Care Home Safeguarding - Mental Health Care Home Safeguarding - Supported Living Scotland - Registration - Supported Living Supported Living Supported Living - operator owned accommodation
Document Modified Date: 18/03/2015 08:39
Impact Assessment of Policy Implementation Policy and Procedure
Quality Assurance Management of Quality Assurance Region: |
Reference: QQ14
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Reference: QQ14A new policy and procedure which lays out the best practice methods for implementing new and updated QCS Policies and Procedures.
Clusters: Care Home (Learning Disability) Care Home (Mental Health over 18) Care Home with Nursing + Show more
Care Home without Nursing Care Plan Pack - Care Home Care Plan Pack - Domiciliary Care Care Plan Pack - Supported Living Care Plan Pack- Care Home with Nursing Care Plan Pack-Care Home (Learning Disability) Care Plan Pack-Care Home (Mental Health over 18) Domiciliary Care Domiciliary Care Mental Health Quality Assurance - Community Quality Assurance - Residential Registration Pack - Care Home Registration Pack - Care Home (Learning Disability) Registration Pack - Care Home with Nursing Registration Pack - Domiciliary Care Registration Pack - Supported Living Registration Pack-Mental Health (18-65) Supported Living
Document Modified Date: 15/12/2014 12:19
Management Meetings Policy and Procedure
Quality Assurance Management of Quality Assurance Region: |
Reference: QQ07
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Reference: QQ07Updated to include a terminology section, details on appointing a meeting coordinator and information on incorporating discussion of the new Stakeholder Surveys.
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