Policy Updates

Quality Assurance - Residential

Document Modified Date: 10/07/2017 15:11

Health and Safety Training Policy and Procedure

Health and Safety Health & Safety Region: | Reference: HS05

This review has been undertaken with additional information and references. Links have also been provided to clarify the legal stance and business reasons for training.

Document Modified Date: 06/02/2017 12:24

Retirement Policy and Procedure

Human Resources Miscellaneous Region: | Reference: PM05

The policy has been converted into the new policy format. The policy builds on the previous policy and makes it clear that there is no fixed retirement age and that retirement is driven by the employee and not the employer.

Document Modified Date: 07/12/2016 10:10

Clinical Governance Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: QC22

New policy to address issues of clinical governance and the process areas that clinical governance is important to recognise.

Document Modified Date: 11/01/2016 09:37

Job Description – Nominated Individual

Human Resources Job Descriptions Region: | Reference: PJ33

This document has been updated to amend ‘Nominated Person’ to ‘Nominated Individual’, in line with CQC terminology. Also, this document has been updated for minor amendments to wording and grammar.

Document Modified Date: 06/04/2015 00:00

Care Communication and Information Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: QC03

Form attached to policy

Document Modified Date: 06/04/2015 00:00

National Service Framework Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: QC12

Updated to be more in line with current government strategies on mental health.

Document Modified Date: 06/04/2015 00:00

Service User Satisfaction Survey Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: QC14

The Service User Satisfaction Survey has been updated to include a section asking for the service user”s feedback on use of the term ”Service User”. This will give you valuable insight towards operating a person-centred service.

Document Modified Date: 06/04/2015 00:00

Complaints, Suggestions and Compliments Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: QQ03

This policy has been updated to include additional guidance from the LGO complaints checklists.

Document Modified Date: 18/03/2015 08:39

Impact Assessment of Policy Implementation Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: QQ14

A new policy and procedure which lays out the best practice methods for implementing new and updated QCS Policies and Procedures.

Document Modified Date: 15/12/2014 12:19

Management Meetings Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: QQ07

Updated to include a terminology section, details on appointing a meeting coordinator and information on incorporating discussion of the new Stakeholder Surveys.

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