Quality Assurance + SOP
This review has been undertaken with additional information and references. Links have also been provided to clarify the legal stance and business reasons for training.
The policy has been converted into the new policy format. The policy builds on the previous policy and makes it clear that there is no fixed retirement age and that retirement is driven by the employee and not the employer.
This document has been updated to amend ‘Nominated Person’ to ‘Nominated Individual’, in line with CQC terminology. Also, this document has been updated for minor amendments to wording and grammar.
Form attached to policy
Updated to be more in line with current government strategies on mental health.
This policy has been updated to include additional guidance from the LGO complaints checklists.
Updated to include a terminology section, details on appointing a meeting coordinator and information regarding incorporating discussion of the new Stakeholder Surveys.
Updated to include a terminology section, details on appointing a meeting coordinator and information on incorporating discussion of the new Stakeholder Surveys.
This policy has been updated to give additional instruction on how to empower and involve all workers in the continuous improvement of quality of service, and the reduction of costs.