Policy Updates
Quality Assurance + SOP
Health and Safety Training Policy and Procedure
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Reference: HS05This review has been undertaken with additional information and references. Links have also been provided to clarify the legal stance and business reasons for training.
Retirement Policy and Procedure
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Reference: PM05The policy has been converted into the new policy format. The policy builds on the previous policy and makes it clear that there is no fixed retirement age and that retirement is driven by the employee and not the employer.
Job Description – Nominated Individual
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Reference: PJ33This document has been updated to amend ‘Nominated Person’ to ‘Nominated Individual’, in line with CQC terminology. Also, this document has been updated for minor amendments to wording and grammar.
National Service Framework Policy and Procedure
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Reference: QC12Updated to be more in line with current government strategies on mental health.
Complaints, Suggestions and Compliments Policy and Procedure
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Reference: QQ03This policy has been updated to include additional guidance from the LGO complaints checklists.
Care Communication and Information Policy and Procedure
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Reference: QC03Form attached to policy
Management Meetings Policy and Procedure
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Reference: QQ08Updated to include a terminology section, details on appointing a meeting coordinator and information regarding incorporating discussion of the new Stakeholder Surveys.
Management Meetings Policy and Procedure
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Reference: QQ07Updated to include a terminology section, details on appointing a meeting coordinator and information on incorporating discussion of the new Stakeholder Surveys.
Quality Meetings Policy and Procedure
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Reference: QQ11This policy has been updated to give additional instruction on how to empower and involve all workers in the continuous improvement of quality of service, and the reduction of costs.
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