Policy Updates
Safeguarding - Domiciliary Care
Service User Guide
The Service User Guide has been updated. A new section has been added detailing the standards a service user can expect from your domiciliary care service.
Serious Incident Notification Policy and Procedure
This policy has been updated to cross-reference the new Duty of Candour requirements.
Accident and Incident Reporting Policy and Procedure
This policy has been updated to cross-reference the new Duty of Candour requirements. The logs have also been amended slightly to be consistent with the logs in the Duty of Candour Policy.
Dementia Policy and Procedure
The Dementia Policy and Procedure is a new addition to your QCS System. Over the coming months we will be further developing the policy to add even more helpful tools to assist you in providing person centred care for your users with Dementia. Watch for further updates.
Complaints, Suggestions and Compliments Policy and Procedure
This policy has been updated to include additional guidance from the LGO complaints checklists.
End of Life Care Planning Policy and Procedure
The Death and Dying Policy has been renamed ”End of Life Care Planning Policy and Procedure”. A framework to guide best practice care and support for service users near the end of their life has been added.
Privacy Policy and Procedure
Creation of specific domcare and supported living oriented policy
Hospital Discharge Policy and Procedure
NEW: This new policy has been added to assist you with systemising the discharge of service users from hospital and to ensure effective transfer of information.
Support Planning Pack A – Service Commencement
The Support Planning Pack A has been reviewed and updated. An assessment of risks to employees associated with visiting the client’s premises has been added, some minor changes made to aid compliance, and some pages reformatted to be more user friendly.
Choice Policy and Procedure
Creation of specific domcare and supported living oriented policy